Why do I need to be under warranty to contact acer? Or, ask a basic spec question about my model?

frustrateduser1
frustrateduser1 Member Posts: 2 New User
edited March 2023 in 2014 Archives

I just want to know what AC Adapter and specs, such as voltage/amperage etc. goes with my machine - and for some unknown reason that simple thing is not in the manual, not found in the accessory pages, not found on the website.  This is basic information and it should be supported.  But, you can't contact acer without them checking your warranty status? Really? Does my ability to keep using my machine end with the warranty?

 

 

Answers

  • Hello,

     

    What's the exact model of your laptop?

    France
  • frustrateduser1
    frustrateduser1 Member Posts: 2 New User

    Aspire VS-571.

     

  • Hello,

     

    You'll find below the part numbers of AC adaptor for Aspire V5-571:

     

    AP.06501.033AC ADAPTOR.65W.19V.YELLOW
    AP.06503.031AC ADAPTER.65W.19V.LF.LITEON
    AP.0650H.003AC ADAPTOR.65W.19V.YEL.LF
    KP.06501.001AC ADAPTOR.65W.19V.YELLOW
    KP.06501.002AC ADAPTOR.65W.19V
    France