have acer iconia tablet. Used to work wonderful but not the bottom half of screen seems to freeze.

lolliegirl
lolliegirl Member Posts: 2 New User

if I am on the setting screen i can access the top part of the screen but by midway down it freeze. Also another example is when i power of that screen will appear but cannot access OK

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    It would be helpful if you mention the model number of your tablet.

    Is there any physical damage on the screen?

  • lolliegirl
    lolliegirl Member Posts: 2 New User
    Iconia a3-a10 there is no damage
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i suggest you to try a factory reset, please backup all your personal data before doing it.

     

    power off your device then

    on landscape mode, press Volume UP + Power button until it boots to recovery,

    select factory reset pressing volume down and press power button to start the reset.

     

    if the issue is still here after the factory reset, the device need to be repaired.

    I'm not an Acer employee.