Recovery Media - Win 7 - Z5771-ER30P

Ev0809
Ev0809 Member Posts: 3 New User

Hello all,

 

I've been searching high and low but I am unable to locate a recovery disk/media for my Acer Z5771-ER30P. I've had it almost 3 years and recently upgraded from it. When I was preparing it for sale I ran a hardisk wipe program which did a better job than I'd expected. It completely wiped everything. When I run the recovery disk that I made previous to the wipe, it launches the erecovery management program, but it doesn't show any OS to install and all the options on the erecovery management  "Select Restore Type" are greyed out. So presumably my recovery disk image was not made correctly and now I need a new one...but where? The AcerStore says that my media is unavailable and I haven't been able to find anywhere else that I can get a disk that will also have the appropriate drivers.

Answers

  • Hello,

     

    In which country do you live?

    Which Windows version do you have?

     

    France
  • Ev0809
    Ev0809 Member Posts: 3 New User
    Canada
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Ev0809,

     

    Laurent informed you as to your issues. Could you send me a private message with the Serial Number of your product and I'll see if I can help?

     

    Thanks,
    Cory

  • Ev0809
    Ev0809 Member Posts: 3 New User

    Hello Cory, I just PM'd you

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Thanks Ev0809,

     

    It looks like there was an issue. The web team reports that it's fixed and I went on with your SN and it shows them available. Please try when you have a moment and let me know if you have any problems.


    Cory

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