Acer Predator shut-down

peterholm1
peterholm1 Member Posts: 1 New User

I have a Acer Predator 3600, after swapping the harddrive and reinstalled Windows 7 I have problems with the shut-down behavior.

 

When shutting down windows the powerbutton keeps lit and the screen gets black but the computer does not shut down properly.

Answers

  • ThV5k
    ThV5k Member Posts: 327

    Tinkerer

  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    I am having the exact same problem with this computer.  Did you ever figure out the solution?  The link that was posted as the solution is not the actual solution.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    how do you shut-down?

     

    pressing power button or start/shut down

    I'm not an Acer employee.
  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    start/shutdown.  I have checked all of the power options and sleep and hibernation is all turned off.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    did you have any USB device connected?

     

    check also in BIOS about ACPI settings if any.

    I'm not an Acer employee.
  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    the only usb device is the wifi and yes, when I installed the hard drive, I had to change the bios settings from RAID to ACPI in order for it to install Windows onto it

  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    I checked and still have the problem even when I unplug the wifi

  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    Sorry, my mistake, that was AHCI.  I changed from RAID to AHCI

  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    In answer to your question, the BIOS has an "ACPI suspend mode."  Under that, there are two options: S3(STR) (this is what it is set to) and S1(POS).  I have tried it on both, with the same results.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    EDIT: ok, i just read your answer.

     

    if you restart, instead of shut down, this works or hangs like shut down?

     

    can you also try to shut down with CMD?

     

    windows logo key + R

     

    on command prompt windows digit:

    shutdown /s /t 00

     

    press enter

     

    it will shut down the system immediatly

     

    I'm not an Acer employee.
  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    It reboots fine, no problem.  When I shutdown with CMD, it does the same thing.  Screen is black and looks like it is off, but not actually off.  Power light is lit up.  It seems like it is hibernating, even though I turned that off.  But when you bump the keyboard or mouse, it wont come out.  Won't come on by pressing power button lightly either like it sometimes will in hibernation.  The only way to get it to come back on is to hold the power button down for a minute until it completely turns off and then turn it back on. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, i think that something is preventing windows to shutdown properly, maybe a service or some background applicaiton.

     

    did you try that?

    1. go to power options in control panel
    2. go to left side options in what does power button do
    3. click on the link "change settings which are currently unavailable"
    4. uncheck fast startup option recommended by windows
    5. save changes 
    6. try to shut down now

    I'm not an Acer employee.
  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    I did use msconfig and shutdown all the background programs.  But I will try this way too

  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    Ok I checked mine.  I should mention I am using Windows 7.  Mine does not have the "change settings that are currently unavailable."

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    apart the power button light, fans are still running when you shut down?

     

    can you check if your BIOS is the latest?

    http://us.acer.com/ac/en/US/content/drivers/4112;-;Predator%20G3600

    I'm not an Acer employee.
  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    Fans are not running.  Just power light on.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, i suggest you to check your BIOS version and update it if any newer version is available.

     

    if there's no new BIOS, i think it's worth a try to reset CMOS.

     

    you must disconnect the power cable from your PC and then open the case, find the internal battery and take it off.

     

    wait 5 minutes, put battery back, reconnect the power cable, boot and check if it shut down correctly.

    I'm not an Acer employee.
  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

     about to go home for the night.  I am running a lot of updates on it and will also try a BIOS update on it.  Good idea with the CMOS.  I will let you know tomorrow if any of it worked.  Thanks for the advice.

  • Jgtremillo
    Jgtremillo Member Posts: 12 New User

    update:  Ran a ton of updates, tried again, still the same problem.  Flashed the bios, which completely screwed it up.  Having to reformat.  Once Windows loaded, I decided to test it before I loaded any drivers or anything else.  It still hangs when shutting down, but at a different point.  Now it hangs on the blue screen that says "shutting down."  Have to hold down the button to make it turn off.  I am about to start loading drivers.  I had been thinking it could be a driver issue, but since the only thing on it is Windows, that doesn't make sense.  Unless perhaps the reason it did it is because there was a driver that needed updating....

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    I would suggest you to install the latest Intel chipset drivers for your system but from Intel website not the Acer one.

     

     

    I'm not an Acer employee.
This discussion has been closed.