A1-830 - No multi-user support?

mkcn77
mkcn77 Member Posts: 8 New User

I purchased the A1-830 on Sunday and have no option for Users in the Settings menu.

 

The Acer website advertises the option on its website here:

http://www.acer.co.uk/atouchmore/iconia-a1/

 

However, I spoke to technical support via chat yesterday saying that it was not available on this model?!

 

Does anyone have the same problem? Or know if this function will be available in an update?

 

Technical support weren't able to help with the latter and the best I can find on this Support website is to use it on 4.2 Jelly Bean.

http://acer--uk.custhelp.com/app/answers/detail/a_id/32474

 

As much as I love the product, this "Multi-user support" family feature was a major sellling point and without it I'm going to have to return it to store.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Must wait the 4.4 KK update, as far as i know.

    I'm not an Acer employee.
  • mkcn77
    mkcn77 Member Posts: 8 New User

    Okay, I'm getting mixed messages about this.

     

    The representative on live chat said that the product did not support the feature, which was confirmed by his manager.

     

    A PDF manual of the product I found on-line also doesn't seem to mention anything of this feature...

    http://www.cellphones.ca/upload/manuals/acer-iconia-a1-830-manual.pdf

     

    Yet a representative from the escalations team has said...

    "According to the notes Android 4.2 support s multiple users Link below :

    http://www.android.com/intl/en_uk/versions/jelly-bean-4-2/

    Please bear in mind this software is the same through all units regardless of the different hardware used between manufacturers so there should be no reason why it is not available.

    It may be worth contacting Google/Android support regarding this. There may be a simple alternation in settings to allow this."

     

    Is there anyone with an A1-830 who has been successful in setting up multiple user accounts?

     

    Could the settings have been altered for different companies selling them?  I bought mine at Argos.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    on A1-810:

    Settings / Device / Users / Add user (in the top right corner).

     

    i don't know if on A1-830 is the same.

    I'm not an Acer employee.
  • mkcn77
    mkcn77 Member Posts: 8 New User

    Unfortunately not, Settings / Device / Users is not an option on the A1-830.

    Users has gone.

     

    Did some looking into it and the maximum number of users on the A1-830 is 1, so it looks like they've put a mobile phone image on the tablet, which I'm hoping is an error that they sort out soon.

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