"Phantom", "Ghost" touches on "FT200HQL bmjj" touchscreen

nightrider
nightrider Member Posts: 7 New User

Hello,

 

Few days ago I just bought brand new 19.5" 'FT200HQL bmjj' and after the first hour of use it started to experience what can best be described as random "phantom/ghost" touches. The touchscreen registers random touches but while no one is actually touching it. The only temporary solution I've found so far is to unplug and plug back in the power source. But shortly after that the problem reappears.

 

I plan to buy 4 more monitors but if they all come with this builtin "feature", then I'll be forced to return the one I already bought and to look somewhere else. I've done some research on the Internet and it appears that it is well known problem, experienced by many buyers. I hope strongly I won't feel sorry I didn't look at the buyer reviews earlier.

 

I already searched through the knowledge base and the community and found no answer. I've even contacted one of the official Acer services in my country and they haven't told me anything useful, just that they will replace the monitor indefinitely while the issue persist. But the truth is that I need a working monitor not a weeks, even months of tiresome repairs and replacements, while I stay monitorless. So, is there any known solid fix for this issue?

 

The computer is a standard Lenovo desktop running Windows 7 Ultimate 32bit. All drivers and OS updates are up-to-date. The only Acer monitor drivers for this model are for Windows 8 so I am relying on the ones provided by Microsoft.

 

Thank you in advance.

Best Answer

  • nightrider
    nightrider Member Posts: 7 New User
    Answer ✓

    Well, I finally got my not so well spent money back!

Answers

  • nightrider
    nightrider Member Posts: 7 New User

    I also asked the Microsoft Community. All interested can follow the discussion at the following url:

     

    Phantom, ghost touches on Acer FT200HQL touchscreen

  • nightrider
    nightrider Member Posts: 7 New User

    What I've tried so far.

     

    1) I made sure the windows hibernation is off.

    2) Calibrated and reset the calibration of the touchscreen.

    3) Disabled the power management of the USB port the device is plugged in.

     

    After all steps I've taken the problem with the phantom touches still persist. It seems that my only option now is to send the monitor to the local Acer repair service where they'll repair or replace it, or eventually I'll get my money back if they can't fix the issue!

  • nightrider
    nightrider Member Posts: 7 New User

    I sent the monitor for diagnostic to the repair service where they've decided that it must be replaced and now I'm waiting for the replacement. I hope that the new one won't have the same problems. Will keep you posted.

  • nightrider
    nightrider Member Posts: 7 New User
    Answer ✓

    Well, I finally got my not so well spent money back!

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