Random shutdowns, Acer Aspire One D270

alasdair555
alasdair555 Member Posts: 41 New User

Hi,

 

I've been having a few problems with my Acer Aspire One recently. The most serious of which is repeated shutdowns with no prior warning, blue screen or any other indications of problems. The computer will restart immediately afterwards by either pressing any key, or the on off button. Windows will occasionally display a message in desktop afterwards, although generally it will only indicate that there was an unplanned shutdown during startup.

Potentially this could be an overheating problem, my laptop has a N2800, not N2600 core as is standard for this model and so this will be creating more heat than a standard model.

 

Other issues that I am having with the AAO at this time are random errors with the USB sockets, meaning that they become inoperative, by going into hardware manager and disabling and reenabling this clears the problem. The Wireless search function seems to be sporadic as on restarting from sleep mode it will not search for new stations, and when I select a station that was available at the previous location the laptop was on in, the wireless card states that it can not connect to any station. This is solved by disabling and reenabling the wireless card using the hotkeys.

 

I must also state that the laptop was dropped about 2 metres down a set of escalators, with no damage to screen, but some minor chips to the external body, this does not seem to have affected the cooling fan, as this continues to work, without excessive noise. Apart from that nothing has affected the laptop, I have installed 4GB of memory, without any problems.

 

Can anyone make any links between the issues I am having?

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    It is hard to tell from your description if the problems are software or hardware related. Have you tried recovering the system to factory defaults, to rule out possible software conflicts? If restoring the system doesn't resolve the issue, then it would be a hardware problem that requires service.

  • alasdair555
    alasdair555 Member Posts: 41 New User

    Thank you for the reply, as part of my fault analysis I tried installing new graphic drivers (Version 1096), as I had been getting repeated graphic card failures recently. After installing this updated driver the computer was running significantly cooler. It would appear that at least part of the problems with overheating were that the CPU was running all of the graphics, instead of the graphics "card" due to the inadequate graphics driver which continues to be provided by Acer (through Intel). I've also not had any further USB issues as yet, but wireless problems are continuing. 

This discussion has been closed.