Acer Aspire V5 573G BIOS Update Problem

rjotto
rjotto Member Posts: 4 New User

Hello!

I have Acer Aspire V5 573G for around rwo months and so far I am happy with it. Yesterday I checked for updates and found out that there are some newer updates including the bios, which is claiming system performance improvement. I could not resist and flasshed the new bios and installed the rest of the newest driver updates. The previous BIOS version was 2.25 and I updated it to 2.26. Everithing went smooth and the computer worked just fine. BUT when I removed the battery the copmputer starts normally, works for about a minute and shuts down without any error or warning!!!

With version 2.25 it worked with or without the battery inside the computer. With the newer version 2.26 it works with the battery inside for hours but when I remove the battery it shuts down after a minute. There is no overheating or something. I guess this is some kind of protection but what if for some reason I lose the battery...?

I want to be able to use the computer without the battery just like I used to before the BIOS update.

Can you help me? Is there a way to downgrade the BIOS back to version 2.25? Maybe there is a setting or fix for this strange behavior?

Thanks in advance! 

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Answers

  • Snert
    Snert Member Posts: 3 New User
    Hi,
    I have The Same Problem.
    I Updates from 2.25 tu 2.26 an now The Notebook shutdown itseflf all 2-5 min
  • rjotto
    rjotto Member Posts: 4 New User

    Hi! 

    I hope Acer responds quickly to this problem. I tried to downgrade to the previous version of bios with no success.

    Tomorrow I am going to take the computer to a Acer partner service center for my country. I will let you know if I find any solution to the problem.

  • igor001
    igor001 Member Posts: 1 New User

    Hi,

    I've faced with the same issue after BIOS upgrade to 2.26 on Acer V5-573G (2.22 --> 2.26)

    The sympthom was that notebook worked fine on battery and performed an accidental shutdown in 3-5 min after connecting to AC power. I was lucky and got a replacement but now I see that need to wait with 2.26 BIOS update on my replaced V5. 

     

    Dear rjotto,

    please share your news if possible - probably Acer partner service will recommend something

     

    Hope, that Acer will address this issue and next BIOS version will fix that.

     

  • rjotto
    rjotto Member Posts: 4 New User

    Hi!

    The technician from the rapair center told me that there is nothing wrong with the laptop and it is intended to operate with the battery inside all the time. So the strange behavior observed by me is of no concern for them. 

    So I asked him to flash the previous bios version 2.25 and I am still waiting for Acer to provide them with that version of bios and the tool to flash it over the new one. 

    For now that is all I know.

  • waltherp38
    waltherp38 Member Posts: 2 New User

    I have the exactly same problem, too.

    update bios, shutting down power.

     

    I think the main problem is nvidia optimus driver.

    not installed nvidia graphic driver, there's no power shutting down.

     

    Please Acer, Do make fix this bios problem as fast as you can.

     

    [inappropriate content removed]

     

  • Snert
    Snert Member Posts: 3 New User

    oh man that is the 4 th guy with the same Problem.

    The guy from the German Acer Service chat says only to me, sent the notebook to the acer service center.

  • waltherp38
    waltherp38 Member Posts: 2 New User

    yeah, Service Center guys sugested me that they want to take my notebook.

    and they said it may take long long time. it might be for several weeks to several month.

    What the... I just bought my note book lastweek!

  • scebit
    scebit Member Posts: 1 New User

    Hi, same problem here... updatet from 2.25->2.26

    System complete shutdown every 2-5 minutes... no warning no bluescreen.

     

    Any new hints how to fix?

  • rjotto
    rjotto Member Posts: 4 New User

    I am still waiting for the repair center to flash the old bios version 2.25. And they say that they are still waiting for Acer to send them the bios and the tools to flash it. Really stupid situation. I already regret the purchase of this brand and this particular model. It is a shame because it has very good specs and looks nice but the quality is low and the softawre support is tragedy.

    In the mean time I saw that bios version 2.26 has been removed from the support page for my country.  Hmmmmm.....

     

  • Snert
    Snert Member Posts: 3 New User
    On The Support Page in Germany was removed too. I was Sent my Notebook to Acer today... Lets Beginn to wait....
  • DIVX2014
    DIVX2014 Member Posts: 9 New User

    Hi, I have same problem, I make bios update from 2.25 to 2.26, and my laptop is going crazy...randomly shut down.Smiley Sad

     

    We need a new bios and DOS, USB bootable tool for flashing this, because flashing from windows is unsecure !!!

  • ronaldvs
    ronaldvs Member Posts: 2 New User

    Same here but with a V7. Really frustrating.

  • DIVX2014
    DIVX2014 Member Posts: 9 New User

    No matter laptop is,...v3, v5, v7...have same problem...maybe, for me, is first and the last laptop from Acer. Shame on you Acer!

  • ecori
    ecori Member Posts: 1 New User

    The same problem , my laptop is almost unusable, is slow and takes a while to shutdown. Just some random unexpected shutdowns.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi All,


    Sorry for the delay in responding. I have been informed that a BIOS v2.28 is being tested and will be posted barring any issues. Unfortunately I don't have an ETA, but I have asked for one and if that information is provided I will share it here.

     

    Thanks.

  • DIVX2014
    DIVX2014 Member Posts: 9 New User

    And if I flash this version and my laptop is shut down in this time ?

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    DIVX2014 wrote:

    And if I flash this version and my laptop is shut down in this time ?


    I apologize, I'm not sure I understand the question.

  • DIVX2014
    DIVX2014 Member Posts: 9 New User

    My question is: How I flasing my laptop wich is affected by unexpected shut down issue ?

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    DIVX2014 wrote:

    My question is: How I flasing my laptop wich is affected by unexpected shut down issue ?


    Hi Divx,

     

    If the system isn't booting at all, I'd recommend contacting your local Acer support team. You may need more support than what an upcoming BIOS update will provide.

  • benji2k2
    benji2k2 Member Posts: 4 New User

    Hi Acer-Cory,

     

    I think DivX want's to know, what happens if the system shuts down during flash process of the new bios. I think it is likely that this can happen. Is it possible at all to update bios of affected units?

     

    Btw: i have the same problem with 2.26 an wait for new bios version...

This discussion has been closed.