Aspire R7-572 doesn't boot up after coming out of the BIOS

Hi! all,

To be frank, I was really looking forward to having the new aspire R7. What a dissappointment it has turned out to be. I bought the laptop through Argos stores here in the UK. I have to admit they gave good service it arrived ontime, with no damage to the packaging. I used it for less than three days and after taking a look in the bios....mind you not making changes, when I exited from the bios and tried to reboot, nothing.

After a bit of nonense with Acer, I got the laptop back and sent it back to Argos, who very efficently replaced the system, unlike Acer who told me it was going to take more than a month to repair.

The new laptop was delivered by next day delivery, I had it less than three HOURS and after exiting the bios again I got the same fault.

This time when I talked to Argos, they asked if I would check out another laptop. I agreed again the laptop lasted three days.

So as agreed with Argos it was returned and my money refunded.

What is the problem here, have Acer lost control of their quality program? let's face it if you can't have full access to all areas of your system then what's the point of having it??

Really in Acer now this was going to be my third Acer laptop. Well all I can say is that I will not be buying from Acer again.

Be warned people, this is a good alptop when it works but as a MAJOR fault that should be getting fixed before too long. Spen your money else where.

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vulture

The problem is... You can't really test it on one machine.

- If you first go to the BIOS and exit and your system dies, there is no way to flash the new BIOS version.

- If you first boot (so NOT going into the BIOS) then flash the new BIOS and then enter it and exit without saving, and it doens't die you don't know if it is now fixed or wasn't broken in the first place.. At least you have a system without the problem now Smiley Happy If it does die, you know the fix didn't work Smiley Sad

One way to test it, is to get 2 machines from the same batch (same vendor).

Boot both and check bios version is the same during boot.

Now on one machine flash the BIOS with the 'whazzup' version.

On the other do nothing.

Now again boot both machines and check the BIOS version.

If there is no difference, both already had this newer version.

Now with both machines enter the BIOS and exit without saving.

1. If both die -> The new BIOS does not help.

2. If both work -> The machines did not had already a problem to start with

(most probably there is not version difference in the BIOS-es)

3. If one dies -> The new BIOS fixes the issue.

Craigrostan

That would be very difficult to do as the system was dead with no way to flash the BIOS. If I could have went back in and tried to save on exit, there wouldn't have been a problem as the system would have been still functioning. It is the fact that once you exit from the BIOS the system goes faulty.

Craigrostan

lol yep that would work the problem with that is, the cost of buying two system just to test for a fault that shouldn't be there, but your suggrstion would work :-)

vulture

The suggestion to try this was ment for Acer Support Smiley Wink

Not for others to buy multiple systems and test this Man Tongue

But the best suggestion I have is:

Please Acer Support, contact the Acer engineering department and ask them the BIOS versions + release notes for the R7 572. Maybe you'll find something in there that helps...