A500 Will Not Boot Keeps Loading Android Logo, Never Rooted Always Stock Please Help

caughron01
caughron01 Member Posts: 2 New User

My son tried the password two many times and locked our tablet. I tried following some steps on hard resetting and now it shows Anroid on the screen and then turns off then goes back to the Android screen stuck in a boot loop. It will never boot. I have a memory card in it but its blank and it seems like that is where the restore is trying to pull from. Please can someone help me with this on getting it reloaded and back to stock. Thanks.

Best Answer

  • hdatx
    hdatx Member Posts: 40 Troubleshooter
    Answer ✓

    You need to format the tablet again.

     

    Press the volume down botton and power bttm at the same time when the tablet vibrates let go the volume and moved the screen orientation botton from side to side, when the little letter come up release all bottoms and do a Factory Reset.

     

    If this doesnt work, lets say that when you lock up the unit with the password after 30 minutes it will release for you to try again.  If something else happened send it to service.  Be aware that this may be a 1000 reason even a bad MB.

     

    Good Luck 

Answers

  • hdatx
    hdatx Member Posts: 40 Troubleshooter
    Answer ✓

    You need to format the tablet again.

     

    Press the volume down botton and power bttm at the same time when the tablet vibrates let go the volume and moved the screen orientation botton from side to side, when the little letter come up release all bottoms and do a Factory Reset.

     

    If this doesnt work, lets say that when you lock up the unit with the password after 30 minutes it will release for you to try again.  If something else happened send it to service.  Be aware that this may be a 1000 reason even a bad MB.

     

    Good Luck 

  • caughron01
    caughron01 Member Posts: 2 New User

    When I tried the restore I get this,

     

    Erasing Cache before SD Update...

     

    SD update crd: recovery

    --update_package=SDCARD : update.zip

     

    Booting recovery kernel image

     

    Then I get a picture of an android guy standing up and like a loading bar, then it goes to a picture of a dead android guy with a triangle symbol over him.

     

    Also it has a 16gb card in it but it is totally blank. Did this come with some software to restore it on the card from the factory?

  • hdatx
    hdatx Member Posts: 40 Troubleshooter

    Your image is corrupted.  

    2 options send it to acer for manual recovery  or made a SO copy out of a similar model into an SD card.  Acer will no sned you any recovery software that their bussiness.  

     

    Also you cant r.o.o.t it, with Cynogen o something similar it will mess your warranty but will work better thou.

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    hi...

     

    You may follow the steps in the below mentioned weblink and check if it resolves the issue.

    http://community.acer.com/t5/Android-Tablets/Hi-My-Acer-500-is-frozen-at-android-and-I-do-no-what-to-do-from/m-p/233188#M16410

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