Acer V3-571-6850 Wont wake up from standby via external mouse/kb (LID closed)

Bump. Can someone else please try to wake their V3-571 with the lid closed from a usb mouse/keyboard?

I still haven't had any luck getting this to work. My only resort left is to try reinstalling windows and see if it works, but I still suspect this may be bios related.

Thanks.

I see you guys are deleting the bumps (even though it was beyond what Acer-Tommy was willing to browse to when he was answering everyone elses issues yesterday). It was bumped so it would actually get seen again rather than just being swept under the rug.  This has been up for a week with no reply from the Acer staff, let alone anyone willing to take 5 minutes to troubleshoot on their own V3 a little. I have seen from other posts that the SATA chatter from the DVD drive (making the LED flash constantly) is happening to more users than just me.

Even an answer of "We have no plans to fix this" is better than no response at all. Then I'd probably just return the thing as it's unacceptable to have to disable the DVD drive to stop the HDD indicator from having a siezure constantly (with nothing in the DVD drive) and not being able to wake up the laptop with an external keyboard and mouse with the lid closed when hooked to an external monitor -- Something that has been doable on the last 4 laptops I've owned from Gateway, HP, and Dell.

Thank you for the reply Tommy, and I appoligize for getting upset, but how were we to realize that *no one* is on for the holidays? Might as well splash a big closed sign on the main page lol.

I've gotten a few replies from email support a few times today, but unfortunately it's just been common knowledge that I already mention trying in this thread. (Ie make sure it's not set to sleep when lid closed; make sure the kb/mouse are allowed to wake the computer in device manager; try with the epower application installed). I had linked to this thread in my original support email, so they should have already realized those fixes were already attempted and escallate my request to next level support. I have a feeling that this won't be resolved as my girlfriends Gateway NV53A exhibits exactly the same behaviour as the Acer (not waking with the lid closed, but will with the lid open, even though that one is set not to sleep when the lid is closed either). My Gateway NV44 powers on from standby correctly from a usb mouse/kb though, even with the lid closed. I'm not sure if the specifications changed at some point over the last 2-3 years or what. The NV44 is a year older than the NV53A.

Please let me know if you guys figure anything out. I still haven't gotten to the bottom of the HDD LED rapidly flashing when the DVD rom isn't disabled in device manager either.

Otherwise this machine is great for my needs. Just those two pesky issues.

Thanks again.

Thanks for taking the time to assist.

I'll try to get my hands on another HDD and restore the backup from eRecovery to that drive, before I bother formatting the crucial -- but I know the HDD indicator problem existed before I swapped out the HDD. I didn't try using the monitor with the factory install, so I'm not sure if waking from standby with the lid closed was working before I swapped the HDD for the SSD and reinstalled Windows.

I'd be wary of using that G model to troubleshoot the waking issue. It may behave differently on a machine with external graphics in addition to the Intel 4000 graphics. Are the bios flashes for the two machines the same or at least based on the same code? I have no experience with "Insyde", compared to something like AMI, Phoenix, Award, etc. UEFI in general is a little new to me. I'm stuck in the BIOS days I suppose.

I tried using a wired usb keyboard and mouse and retried making it wake with the lid closed and it still won't. The behaviour is the same, it'll blink the power LED blue, once, as though it is going to power on, then immediately goes back to standby (blinking orange). After I do this, the only way to wake the laptop, even with the lid open, is to press the power button and it wakes up. If I put the laptop into standby again, and leave the lid open, then moving the mouse or pressing a button on my usb kb/mouse wakes it up properly. It will even wake up properly if you put it to sleep, close the lid, open the lid, and then move the mouse or press a button on the keyboard.

It's as though:1. It will wake up fine via USB as long as

                           a) the lid is open

                           b) the user hasn't attempted to wake the device via usb with the lid closed already

                   2. It doesn't want to wake up with the lid closed

                   3. By trying to wake it up over USB with the lid closed, it no longer will try to wake up via usb input (see 1b)

It's definitely a strange one to troubleshoot. =/

The upcoming intel 12.x.x SATA driver seems to include a fix for the excessive SATA bus chatter (making the HDD led flash excessively when the DVDROM is enabled in device manager). Hopefully when/if that is actually officially released you guys can post a WHQL certified update for the V3-571. I'm currently running the Intel Rapid Storage Technology Driver 12.0.0.1013 beta, so tentatively that issue is resolved, at leat for me. 

My issue with not being able to wake the laptop with the lid closed remains though.

Otherwise I'm loving the machine. My only physical gripe is that the rubber protectors that keep the screen off of the keyboard when the lid closed arent thick enough. Any finger oils on the keyboard end up on the screen once the lid is closed. The buttons seem to actually touch it, so that probably will wear the screen in the long term.

It sucks greatly, as my monitor stand has a spot for the laptop underneith it, which only works when it's closed (for obvious reasons).

Service stopped emailing me back after I said that everything I tried above didn't work, but they never suggested that it would never work. Now I'm not a happy customer. 

Acer-Tommy has been the only one consistently updating me at all, so I thank him for that.

Since now they waited until after Jan 6th to relay that information is Acer going to give me a refund? Because at this point Best Buy won't...

It's rediculous as my 3 year old Gateway NV44 is able to do it, as well as my TEN year old Dell.

Hey Randy, sorry for not coming back in so long. I'm just getting digusted with this whole process.

Yes usually I can fix almost anything. I'm an electronic engineering technician by trade.

The new BIOS 2.13 was released and got me excited again, but alas it doesn't fix either of the issues.

I also haven't heard from Acer in a while.

The likely fix to the lid issue is disabling the lid switch, but acer support won't entertain that idea (likely because the general support doesn't understand it), and obviously they don't want me to talk directly with the engineer *supposedly* working on the issue. The general support staff keep offering nothing but canned emails and telling me not to modify the laptop. Frankly, it's my laptop and I can do what I wish with it -- I'd never actually send it in for repairs as I can do just as good of a job as their techs and one of my best friends rebuilds Acer laptops every day, so no worries there.

This thread was coming up first on google when this model number was searched, so it's definitely causing bad publicity for Acer as the issues continue to be avoided.

I'm still not a happy camper, as I feel I'm just being ignored.  I've wasted too many hours troubleshooting this machine, and obviously should have just returned it and not dealt with support in the first place.