Acer V3-571-6850 Wont wake up from standby via external mouse/kb (LID closed)

mik101

As the title says I'm unable to make the Acer V3-571-6850 wake from standby in Windows 8 via an external mouse when the lid is closed (I'm using it with an external monitor via HDMI at the time).

 

I had no problem doing this with my Gateway NV44, and the Acer does wake up correctly from the Logitech wireless USB mouse when the lid is open.

 

I have the computer set to not sleep automatically when the lid is closed already, so that is not the problem. It just won't wake up after it times out to sleep or I manually put it to sleep, when the lid is closed.

 

The laptop looks like it tries to wake up (when I move the mouse the power LED turns blue and the HDD light flashes once or twice as if it was going to start waking up, but then immediately the LEDs go back out and the power one continues to blink orange). If I open the lid of the laptop (it will still be asleep) and then move my mouse, then it will wake up properly.

 

Everything I said applies to pressing a key on the external keyboard to wake it up as well. Obviously waking it up via the laptop keyboard works because the lid has to be open to hit a key.

 

I'm thinking this is something that will have to be fixed with another BIOS update, but I was wondering if anyone else has had this issue and if not, are Acer support actively monitoring this forum?

 

Thanks!

 

Acer V3-571-6850 (latest bios from the support site)

Windows 8 Pro x64 (not the factory installation)

128gb Crucial M4 SSD

Logitech MK320 (keyboard and mouse)

LG 23" E2360 via HDMI to DVI cable

I think that's all the realivant info.

 

Oh and I've tried it both with and without the Acer epower application installed as well and it doesn't make a difference.

mik101

Thanks for the update Tommy but that doesn't really help me two months into ownership with the return window only having been two weeks. If it was part of the design specification then support should have known that. It's more like engineering couldn't fix it, so now they claim it was part of the design. The KB article contains no information whatsoever. 

 

I'm also really disappointed that the battery is showing 3% wear (97% capacity) already in Hardware monitor (that's a big drop from the 104% capacity it reported in December) [www.cpuid.com]. It's only been unplugged only about a dozen times. My three year old gateway only shows 21% wear after all of that time. Yes, three YEARS. Not sure what happened to the quality of the batteries.

 

I've owned nearly a dozen laptops and so far this one is by far the most disappointing, which is hard to believe, considering I've owned a Dell Inspiron 600M.