W3-810 Updater Fail

someoldhobo
someoldhobo Member Posts: 4 New User

I bought my W3-810 tablet and updated it completly. I am curently running windows 8.1 and have been experancing issues with the touch screen failing after recoveing from sleep and also the acer updater program saying it requires a restart. The updater issue started after updating the bios. It will not allow me to check for acer updates properly. I have checked the diskthat came with the tablet and the acer websight and the updater software is not on it. I require a re-instlation package for this software so i can se if it will solve my issues. Any help would be appricated.

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    It's probably best to use two threads for your issues, one for the problem with the updater and one with touchscreen. It'll be less confusing...

     

    The touchscreen issue might be a power setting for the USB driver that acts as the touchscreen device. I thought they had pretty much ironed that type of issue with the latest drivers though. Check and see what version is running and verify that power management is set a bit less aggressive. I am using the default Windows 8.1 driver on my W4 and I believe the same on my W700, though I can't verify that until this weekend since I only have the W4 with me.

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  • someoldhobo
    someoldhobo Member Posts: 4 New User

    All i really want is the updater install file. The touchscreen has been a issue but the updater software is main concern. Kinda dissapointed its not easly downloadable.

  • someoldhobo
    someoldhobo Member Posts: 4 New User

    So does anyone know where i can find the acer updater install package?

  • someoldhobo
    someoldhobo Member Posts: 4 New User

    I dont want to re-install everything or return it because of a piece of software, but if acer does not make it available I may have no choice.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    The updater is on the support drive download page under the Application tab.

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