USB 3.0 not working - E1-522-7634

davettwu
davettwu Member Posts: 2 New User

Hi, please provide some suggestions. Thanks for all the help.

 

Issue: USB 3 port not working (able to charge, but cannot access to the drive). USB 2 working fine.

 

System: Brand new E1-522-7634. Upgraded to Windows 8.1, latest BISO from Acer and all Windows updates. AMD A6-5200.

 

image

 

Dave

Answers

  • okara
    okara Member Posts: 7 New User

    if it charges it mean that it works. It could still be a driver issue. have you tried to reinstall the chipset driver?

  • davettwu
    davettwu Member Posts: 2 New User

    Thanks for the tip. How do you reinstall chipset driver?

     

    I believe the system has AMD A68M chipset. I have tried these places but no luck:

    - Acer's driver page for model E1-522 doesn't include latest driver

    - AMD's site

    - Acer's driver page has latest VGA driver, inlcuidng AMD USB Filter Driver Version 2.0.10.273. Reinall this driver as part of the package, no luck as well.

     

    Any idea?

     

     

  • okara
    okara Member Posts: 7 New User
    (sorry for my bad english) Just a test. If you plug in something on usb3.0 port you say that it charges. Yet you do not see the driver.
    Did you check on management if the driver is visible? (right click c:\ and then click on manage > drives)
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