White screen on startup

maybaby
maybaby Member Posts: 5 New User
What the heck happened to my chrome book c710
It's been working great, just now when I turned it on I get a white screen with the chrome logo and word chrome in the middle of the screen , I can't do a thing!!!! HELP ANYONE?

Best Answer

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
    Answer ✓

    If you leave your Chromebook on the white screen, it should attempt to download and install the latest update and boot normally. This can take up to 30 minutes to complete. If you are still unable to get the Chromebook to boot, you can try reloading from a USB drive, using the instructions located at http://acer.custhelp.com/app/answers/detail/a_id/32221.

     

    If you are still having problems, I recommend contacting Acer service in your region.

Answers

  • MHUF1
    MHUF1 Member Posts: 7 New User

    Having similar problem with our new C710, JUST bought 11/12/13 for Christmas gift. Has only

    been used by my granddaughter since December 25!  It was a new refurbished...can not register

    as Acer Support says its OUT of warranty.  Was brand new!  Can't return and cannot get a LIVE

    person with Acer to talk to me about it!  Do you have a phone number where I can get a real

    person to talk to me?  Thanks.

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    I want to help assist with the problems you are having. Can you please send me a private message with your serial number or SNID, as well as a phone number to contact you at.

  • maybaby
    maybaby Member Posts: 5 New User

    thankyou so much for replying, I have been out of the country, and for some reason, my problem resolved itself, I don't know how, but for a day I just had that white screen with the chrome logo in the middle, the next day when I turned it on, it was normal again!!! I have no explanation, but it seems to be OK now. Thankyou a lot. If I have more problems, I will post again, sorry for the delay

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
    Answer ✓

    If you leave your Chromebook on the white screen, it should attempt to download and install the latest update and boot normally. This can take up to 30 minutes to complete. If you are still unable to get the Chromebook to boot, you can try reloading from a USB drive, using the instructions located at http://acer.custhelp.com/app/answers/detail/a_id/32221.

     

    If you are still having problems, I recommend contacting Acer service in your region.

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