Re: Using Windows product key

megsat
megsat Member Posts: 6 New User

Sent my laptop in for warranty repair. Upon retrun, Windows 8.1 will no longer activate. I used EZ Keyfinder to extract my key. Microsoft says this is not a valid key - CONTACT Acer. Try to contact Acer and they say the laptop is no longer under warranty (I just got it returned 6 weeks agao!) and willl not help.

So what do I do? Make it a door stop and never by from Acer again.

Not a happy camper!!!

Megan

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Hi Megan

     

    Microsoft have embedded the product key in the BIOS/UEFI. This is standard for all Windows 8 machines whether they're from Acer or not!

     

    Try re-installing Windows again from the recovery partition or recovery disks/USB drive. It should automatically activate.

     

     

  • megsat
    megsat Member Posts: 6 New User

    I did finally get Windows 8 restored from factory condition.

    Windows 8 DOES NOT auto activate.

    Easy Key Finder revealed a key.

    Tried to use it.

    Failed.

    Still left with a doorstop.

     

    I do not understand why Acer did not activated when you restored the system? Not I have to pay a techcian to fix something covered under warranty.

     

    Very sad.

    Megan

     

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    I'm sorry that you're still having problems. As I have said, all OEMs, Acer or otherwise should not need activation. Obviously, you have a problem. As it is Microsoft that supply Acer with product keys, I suggest you contact your regional Microsoft office and speak to a customer support rep.

  • megsat
    megsat Member Posts: 6 New User

    But what are the acutal steps to Activation.

    Are you saying after a factory restore it should not ask to be activated?

    Is the Key in the BIOS?

    How do I access it?

    Megan

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    What I am saying is:

     

    No OEM preinstalled version of Windows needs activating - it is already activated by Acer (or by whatever the manufacturer of your PC is). After any factory restore, Windows should not ask to be activated.

     

    With Windows 8 machines, there is no need for a product key COA sticker anymore - as you correctly assume - it is locked away in the UEFI/BIOS. If you wish to discover it see this Microsoft article on how to do so. It refers to a Samsung laptop, but the information also applies to Acer (and other OEM's).

     

    The only time WIndows 8 will need activating, will be if you have bought a disk, and it is an earlier Windows machine you're updating (IE - Windows 7 to 8).

     

    If your PC is STILL asking to be activated contact Microsoft to see if they can help.

  • megsat
    megsat Member Posts: 6 New User

    Thank you.

    You understand this was a Warranty Repiar by Acer.

    Acer returned it to me without checking Activation

    Can I just return it to you and have you repair it correctly?

    If the system is unusable why do I have a warranty?

    Megan

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Try ringing Microsoft first - they should be able to help.

     

    If there is any problem, call Acer support for your region, and explain the situation.

  • megsat
    megsat Member Posts: 6 New User

    Microsoft was no help. The 'key' is reported as being 'blocked'. THey say that is a Acer problem. I still have a 'door stop'. I call ed support, gave them my serial number, and now they say I am out of warranty. But you all just fixed it In November and is has not worked since. How can I get support?

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Let me see if I can get you some help....

  • megsat
    megsat Member Posts: 6 New User

    Great. What can I do?

  • finlux
    finlux ACE Posts: 1,834 Pathfinder
    I've asked an Acer Technician to help you with your issue. As soon as he can...
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    megsat,

     

    Could you please send me a private message with your Serial Number? I believe I've found your account in our system, but I need to confirm.

     

    In the mean time, could you try the steps on this FAQ and let me know the results? Sometimes the code between the MS authentication and the HW does not sync up and can cause problems. Using the automated system described in the FAQ resolves most issues.

     

    http://acer.custhelp.com/app/answers/detail/a_id/29281


    Thanks,
    Cory

This discussion has been closed.