Staples lost my receiver for my new Acer all-in-one

jchadola
jchadola Member Posts: 6 New User
in 2012 Archives

I live near Vancouver, BC Canada. I bought an Acer All-in-one at Staples.  When they set it up, they lost the receiver for the mouse and keyboard.  They are being difficult.  I cannot use the computer.  I need to find a new wireless keyboard and mouse for my all-in-one which is AZS-600.  Where can I get one.  They want me to take one by another company.  I want what I purchased.

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    Staples must sort it out for you! Make them sort it out. Dont settle for anything less.

     

    Regards,

    Freeza

  • jchadola
    jchadola Member Posts: 6 New User

    The poblem is I am waiting and don't know how long it will take and whether they can find the keyboard, mouse and receiver.  I am going to tell them if they can't I want another acer computer and they can pay for a new Microsoft Office and Norton and an additional 4 GB of RAM I had them install (once they figured out how to open it).  But my preference would be to find a place that sells the keyboard, etc. and get them to pay for it.  I am tired of waiting while they try to find them.

  • jchadola
    jchadola Member Posts: 6 New User

    Well Staples claims they have an Acer keyboard, mouse and receiver that should work with it but I have to take the whole thing back to Staples - which is hard for me as I can barely lift it - to see if it works.  They said they would not give me a keyboard, mouse and receiver from another unit as it comes all together and they would not give me a new unit because it took me 2 months to get it out of the box and set it up and discover it was missing a part.  Frankly, the 2 months should not matter as they lost a part and it does not work so it cannot be used for its intended purpose.  If I sued them, I know I would win.  But if this keyboard, etc. is pretty much the same I will take it as I am tired of this but I am very disappointed and hope I can find out whom I can complain to at a higher level than the manager I dealt with.

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