Can't update s500 Cloudmobile

Simple09
Simple09 Member Posts: 5 New User

Hello,

 

I've downloaded the zip file from Acer's website and ran the Setup.exe file.

I followed all the steps but, at the instructions screen the 'Next' button is greyed out.

I tried it several times, but with no succes.

 

Does anyone know how to fix this?

 

 

Thanks in advance.

Answers

  • Vache
    Vache Member Posts: 19

    Tinkerer

    Did you check that your phone SKU is the same as the update ? (Ex.: WW_GEN1, EMEA_FR, EMEA_MBSD, EMEA_ORGROD)

     

    And do you have an error message ?

  • Simple09
    Simple09 Member Posts: 5 New User

    Yes, I checked everything.

     

    No error message.

     

    Nothing happens at the instruction screen.

     

  • Vache
    Vache Member Posts: 19

    Tinkerer

    Did you also enable "USB Debugging" in Settings ?

  • Simple09
    Simple09 Member Posts: 5 New User

    Yes, I also did that.

     

    I also chekced if there was an OTA update, but it didn't found any.

     

     

  • Vache
    Vache Member Posts: 19

    Tinkerer

    Could you make a screenshot and post it here ?

  • Simple09
    Simple09 Member Posts: 5 New User

    Sure.

     

    image

  • Vache
    Vache Member Posts: 19

    Tinkerer

    Quite strange, it seems like the Update Software can't detect your CloudMobile.

     

    Maybe you could try to reinstall drivers (unplug your phone during the process) then reboot your computer and run the upgrade utility again.

     

  • Simple09
    Simple09 Member Posts: 5 New User

    Didn't work, but thanks for your help anyways.

     

    How much space do you need on the micro sd card?

    I only have about 150 mb left. Could that be a reason?

This discussion has been closed.