ASPIRE 5742G Died

Zamboni
Zamboni Member Posts: 3 New User

Was happy enough with the Aspires performance that I recomended Acer when my workplace was looking for affordable Ultrabooks. About 4 weeks ago that changed, the Aspire would randomly shut down or freeze up requiring reboot. I ran memory diagnostics (passed) and reluctantly reset to factory OS install. The problems continued, I did another factory reset, the OS is fresh and numerous Anti virus programs show the Aspire is clean....hard to even run a scan as the Aspire would freeze up or reboot.

New battery, I borrowed a friends same Acer power block to eliminate that as the issue-same operating problems. Yesterday I tried to do yet another virus check and was going to do 1 more rest to "factory fresh" when the Aspire flashed a bright blue and then shut down. The Aspire is now dead, battery in/out, power block attached or not....the power block does have a green light on and powers my friends same model Aspire when I checked.

Any ideas...online search shows many complaints on the Aspire 5742G similar to this thread with the Aspire simply dieing:

http://acer.lithium.com/t5/Acer-Notebooks-Netbooks/ASPIRE-died-after-one-year-hard-drive-replaced-less-than-2-years/m-p/9125#M2329

(1)Is there one of those mini fuses inside an owner might replace? I would hate to go through shipping the Aspire to Acer (still under warranty) if there is a simple fix for a known hardware issue....or would the fuse simply reblow and this is better left to a tech?

(2) I have a Case Booking # ****** that is also confusing-it reads I will receive an email with shipping instructions (didn't happen) but then tells me to ship the Aspire to Acer Service Corp?

I hope we will get more problem free time with the Acer Ultrabooks purchased, this Aspire was very lightly used as my employer supplied a better laptop shortly after I purchased the Aspire.

 

[edited for privacy]

Answers

  • snowman2765
    snowman2765 Member Posts: 34 New User

    try using it with charger only, remove the battery. sounds like the battery isn't charging fully. periodically, with a faulty charger, the laptop will still work but run very slow. i dont know if it is because it isnt getting full power. hope this helps

  • Zamboni
    Zamboni Member Posts: 3 New User

    Thanks for the reply Snowman...I was a bit long winded Smiley Very Happy in my post so you missed the part about my borrowing a friends charger.

     

    Tried his battery also, tried laptop with/without battery on charger. After that blue flash I have no response from the Aspire, it won't start and no lights on front. I'm guessing its a fuse right where the power port is on the laptop or the power button itself, I am shipping the laptop to Acer for warranty repait and will follow up with results in case it helps other Aspire owners with this problem.

  • rameshiyer
    rameshiyer Member Posts: 15 New User

    @zamboni, I have the same Acer Aspire 5742G model notebook which comes with nVidia GeForce GT 420M GPU chip. My notebook too died suddenly a couple of months back. I got to know from the technician after it was repaired and returned to me that the nVidia chip on this notebook motherboard is a "known issue" for overheating and getting 'short'. Seems one can't replace the nVidia chip either, so one has to live with this problem so long as one uses this model of Acer notebooks.

     

    Would suggest you hand it over to authorized service center of Acer for necessary hardware repairs. Such issues best left to the experts to sort out, regardless of the inconvenience caused.

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