Was happy enough with the Aspires performance that I recomended Acer when my workplace was looking for affordable Ultrabooks. About 4 weeks ago that changed, the Aspire would randomly shut down or freeze up requiring reboot. I ran memory diagnostics (passed) and reluctantly reset to factory OS install. The problems continued, I did another factory reset, the OS is fresh and numerous Anti virus programs show the Aspire is clean....hard to even run a scan as the Aspire would freeze up or reboot.
New battery, I borrowed a friends same Acer power block to eliminate that as the issue-same operating problems. Yesterday I tried to do yet another virus check and was going to do 1 more rest to "factory fresh" when the Aspire flashed a bright blue and then shut down. The Aspire is now dead, battery in/out, power block attached or not....the power block does have a green light on and powers my friends same model Aspire when I checked.
Any ideas...online search shows many complaints on the Aspire 5742G similar to this thread with the Aspire simply dieing:
http://acer.lithium.com/t5/Acer-Notebooks-Netbooks/ASPIRE-died-after-one-year-hard-drive-replaced-less-than-2-years/m-p/9125#M2329
(1)Is there one of those mini fuses inside an owner might replace? I would hate to go through shipping the Aspire to Acer (still under warranty) if there is a simple fix for a known hardware issue....or would the fuse simply reblow and this is better left to a tech?
(2) I have a Case Booking # ****** that is also confusing-it reads I will receive an email with shipping instructions (didn't happen) but then tells me to ship the Aspire to Acer Service Corp?
I hope we will get more problem free time with the Acer Ultrabooks purchased, this Aspire was very lightly used as my employer supplied a better laptop shortly after I purchased the Aspire.
[edited for privacy]
