How long should the Acer eRecovery Management takes?

DaisyrieMD
DaisyrieMD Member Posts: 10 New User

Hi! I'm running eRecovery management because my laptop (Acer Aspire E1-571) had gotten really really slow. Is it possible that it consumes more than 12 hours to run the eRecovery to restore my factory default setting? Because I'm experiencing it right now.

 

Just the other day I got an error "PXE E61: Media Test Failure" then I shut it down and reopen it. It loads the system however the proccess have become really really slow that even copying 90MB amount of data consumes 5 hours. It also lags whenever I try to do simple processes like creating new folder or opening the Windows Explorer.

 

Thanks!

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    No, if you do the full restore of Windows it could take a couple hours, but 12 is pushing it. Based on the other symptoms I would suggest contacting support because it may be that the HDD is beggining to fail.

  • DaisyrieMD
    DaisyrieMD Member Posts: 10 New User

    Now it got stucked up at "Software Installation: Installing Cleanup (40/41)".

    What should I do? Do I shut it down?

     

    Here's what have happened before I attempted the eRecovery:

    My Acer Aspire E1-571 laptop works fine then suddenly it gives a blue screen. It appeared after watching a movie from my CD Drive. I was not able to read the message for it happens very quickly and it shuts down. After, I reopen it and this message appeared:
    PXE-E61: Media Test Failure, check cable
    PXE-M0F: Exiting Brodcom PXE ROM


    I don't know what to do so I shut it down again and remove the external drives (the cd and a flash drive). Then after a few hours, I reopen it then it loads my system. After few hours of use, the blue screen appeared again. I shut it down and reopen it then show the PXE error the second time. Then I shut and open it and it loads again.

    After, here's my problem, the process have gotten really really slow that it takes more than 10mins loading to the Log In screen, and after typing in my password it again consumes more than 10mins before loading the desktop. The processes are also very very slow that it takes 30mins for just copying small amount  of data.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    You can shut down if it's stuck on that step and reboot, but everything you're telling makes it sound like the HDD is on it's last leg.

  • DaisyrieMD
    DaisyrieMD Member Posts: 10 New User

    But it really is working very fine before the error happened. I think I will know if my system is slowly degrading but there is no signs of that. What could have caused it? Could it be because of the PXE E61 Media Test Failure error? Based on the scenario that I wrote, could you please tell me what could have gone wrong that my HDD crashed?

    An intelligent insight from an expert would definitely help. I want to know what did I do that it crashed.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    I don't think that you did anything to cause it directly, but I'm only giving my opinion. What I see from you that tells me it's a potential HDD failure is that the slow transfer, the slow boot, the occassional PXE ROM not found (this means that the computer couldn't connect with the HDD to start loading the operating system).

     

    Edit: Normally you don't see a smooth degrading in quality for HDDs, they usually work or they don't, and occassionally I've seen them like this where they haven't completely failed, but they so slow and useless. Sometimes you might even be able to hear a click sound when the HDD is busy, that would be a sign that the drive is failing.

     

    I would suggest contacting support and having them go through any additional troubleshooting steps they may have, and hopefully they may have a few options to get the driver replaced or bring the unit in for repair.

  • DaisyrieMD
    DaisyrieMD Member Posts: 10 New User

    One last thing, will it really be okay to interrupt the installation? It is already at 40/41 on Software Installation (but its there for more than 3 hours now) and also, it says "do not turn off your computer".

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Generally you should be able to restart and it either has finished but didn't update or will finish after the restart.

  • dejesus1956
    dejesus1956 Member Posts: 1 New User

    How Long  a Acer windows 7 laptop a erecovery management takes?

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