v3-772g Windows 8.1 BSOD problems

animaonline
animaonline Member Posts: 7 New User

After I have upgraded my v3-772g to Windows 8.1 (through windows store) I keep geeting blue screen.

 

Here is the system log entry I keep getting:

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000109 (0xa3a01f589b59651f, 0xb3b72bdeedd96582, 0xfffff803a48fa000, 0x0000000000000003). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 101813-6015-01.

 

Anyone else with these problems?

Best Answer

  • animaonline
    animaonline Member Posts: 7 New User
    Answer ✓

    The problem was related to Intel® Hardware Accelerated Execution Manager , uninstalling it solved the problem.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Unfortunately, the information available from Microsoft regarding this type of issue points to a critical corruption issue.

     

    I would suggest that you restore the system back to the factory Windows, completely update, then attempt the Windows 8.1 update again.  Do not install any additional software on the system during this process.

     

    Please review this article:
    Reloading your Acer Computer

  • animaonline
    animaonline Member Posts: 7 New User
    Answer ✓

    The problem was related to Intel® Hardware Accelerated Execution Manager , uninstalling it solved the problem.

  • Exscalibur
    Exscalibur Member Posts: 27 New User

    How did you find out that ?

  • animaonline
    animaonline Member Posts: 7 New User

    Many people were reporting that problem, it's related to some virtualization technology drivers, solved the problem by uninstalling hyperV and Haxm

This discussion has been closed.