No Acer presales contact?

DocTerry
DocTerry Member Posts: 5 New User
in 2013 Archives

I am considering an Acer S7 ultra, but want to swap out the SSD and replace it with a 750 HDD,

I have asked the question on a forum and asked one dealer directly. The answers were helpful, but not really reassuring--mainly because no-one was really sure about warranty or compatibility issues.

 

So, I tried to find an Acer pre-sales # or email address, but it seems like contact with Acer is limited to Acer purchasers.

 

This is a deal killer for me, because I can't afford to spend $1,700 based on answers from people who are trying to be helpful, but can't speak with authority.

 

I've seen other complaints about the lack of Acer pre-sales support, but noone seemed to have found a solution.

 

Hopefully, someone here can help.

 

NOTE: I have had all the alternate suggestions; I really want an installed 750 HDD.

Answers

  • Charitha
    Charitha Member Posts: 131 Enthusiast WiFi Icon

    Hi  Friend,

     

    According to warranty policies, Once you open the laptop cover it will break the warranty stickers and cancel your warranty. May I know where you from ? Then I will be able to find and let you know the closest Acer  Service Point. 

     

    Thanks

  • DocTerry
    DocTerry Member Posts: 5 New User

    Lethbridge, Alberta

  • Charitha
    Charitha Member Posts: 131 Enthusiast WiFi Icon

    Hi,

    Below is the acer contact 

    http://www.acer.ca/ac/en/CA/content/contacts

     

    General Contact Information

    Acer America Corporation ( Canada) 

    5600 Explorer Drive
    Suite 201
    Mississauga, Ontario
    L4W 4Y1
    Tel: (800) 565-2237 or (905) 755-7570
    Fax: (905) 755-7591

     
     

    Technical Support, Warranty, Spare Parts and Service

    1-866-706-2237

  • DocTerry
    DocTerry Member Posts: 5 New User

    While I really do appreciate the help, I've decided that Acer might be too difficult to deal with. I have purchased Asus previously, so I don't think I want to risk a $1700 purchase from a Company like Acer.

     

    regards,

This discussion has been closed.

Categories