Dead A100

Hughpeep
Hughpeep Member Posts: 3 New User
Stuck at acer logo and cannot find s/n to start support ticket

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    hi...

     

     

    There is not a physical label with the serial number on the Acer ICONIA TAB, but there is a label with the tablet's SNID number on the underside of the MicroSD/SIM card cover.
    Do you see any light glowing on the tablet?
    Is the AC adapter working fine?

     

  • Hughpeep
    Hughpeep Member Posts: 3 New User

    No no physical label, yes it charges, and and ac adapter works just fine... when I boot into the recovery mode, it does the e:/dev/block.mmcblk1 does not exist

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    hi...

     

     

    You may have to perform a hardware reset on the tablet to restore functionality. To do this, simply use a small, thin object, such as a paperclip, to press the recessed reset button located on the side of the tablet.

     

     

    If the issue still persists, perform a factory data reset.

    The following steps will erase all of your personal information, all stored contacts and any programs you have installed on your tablet:

    1. Power off the tablet.
    2. Press and hold the Volume up button, which is located closest to the rotation lock.
      Note: In landscape view, with the volume buttons across the top of the tablet, Volume Down is the lefthand button. In portrait view, with the volume buttons across the right side of the tablet, Volume Down is on the bottom.
      With Volume up button held, press and hold the Powerbutton for 3 seconds then release it. Continue holding the Volume up button.
    3. Once the tablet vibrates, switch the touch screen lock switch on and off repeatedly while still holding the Volume upbutton.
    4. Release the Volume up button and stop switching the touch screen lock switchonce the "Erasing Userdata..." message appears in the upper left corner of the screen.
    5. Once complete the tablet reboots and starts with the OOBE screen, at this point the tablet will have been restored to the factory default settings.
  • Hughpeep
    Hughpeep Member Posts: 3 New User

    Already did all that, nothing works, it cant find the update.zip image and i cant select anything in the recovery menu. 

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