P3 - Win 8 activation failed after recovery / re-install

Adusz
Adusz Member Posts: 4 New User

Hello together,

 

I just made a recovery / clean re-install of win 8 with the original Acer P3 recovery dvds and now the win 8 activation tells me that the key doesn't work. Any hints why and how i can solve it?

 

Thanks

Adrian

 

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    When we speak of 'clean install' it is usually in reference to a retail installation on a bare drive.

     

    Is this what you did, or did you use the recovery media for the system?

  • Adusz
    Adusz Member Posts: 4 New User
    Okay, i'am Sry. No retail version On a bare drive. I just used The Original recovery dvds that Came with The p3 and made a new "recovery Installation" of Win8 On The p3. Is that claer?
  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Did you replace the drive?


    This could lead to the issue that you are seeing, as there is some information written to the drive.

     

    The best thing to do in this instace would be to use the "Activate Windows" walkthrough and use "By Phone".

    The process should only take 10-15 minutes.

  • Adusz
    Adusz Member Posts: 4 New User
    No, it's The Same drive. No change of The Hardware and The Win8 activation By Phone failed aswell. Someone told Me The Key Must Be reactivatet in The uefi bios, But i cant find that Option. Do you Know anything about that?
  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    There should be no reason that the key in the BIOS needs to be "refreshed".

    You would not be able to do that.  It would need to be taken to an Acer service center.

     

    Why was the drive, "a bare drive" ? 

    What occured to/with the system?

     

    Can you clarify the "someone" that indicated you would need to do something with the activation key in UEFI ?

  • Adusz
    Adusz Member Posts: 4 New User
    Nothing occured To The System. I wanted To recover it To a clean win8 bevor updating To Win 8.1. Someone from an acer Support Hotline told Me that point with The uefi Key and that i Must Send The p3 To an acer Service For that. I really do Not understand why. After Using The Original recovery DVDs how could that Happen, that The Win 8 activation failed? I havent changed anything with The Hardware Or The recovery Options. So why do i Have To Send my p3 To acer and wait For 2-5 days After Using The Original acer recovery DVDs?
  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I have no way of knowing what occurred.

    If you are not able to activate by phone and the system is not automatically activating, then you would need to send the unit to your local Acer service center for them to check the system.

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