Acer Helios Neo 16S AI laptop Restarting, giving me below error in event viewer and restarts.

If Laptop is in sleep mode and I remove it from sleep and start using it it's giving me below error in event viewer and restarts.

The description for Event ID 6062 from source Netwtw14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\NDMP1
Killer(R) Wi-Fi 6E AX1675i 160MHz Wireless Network Adapter (211NGW)

The message resource is present but the message was not found in the message table

[Edited the thread to add issue detail]

Accepted answers

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StevenGen

https://community.acer.com/en/discussion/728436/acer-helios-neo-16s-ai-laptop-restarting-giving-me-below-error-in-event-viewer-and-restarts

This should NOT be happening in a brand new laptop like the PHN16S-73 laptop. to fix the event ID 6062 error follow te below steps. good luck and hope this helps you out to resolve this issue.

Resolving Event ID 6062 Netwtw14 Error

The Event ID 6062 error from the Netwtw14 source typically indicates issues with your network adapter, often related to driver problems or network settings. This error can cause frequent Wi-Fi disconnections and other network issues.

Example

The description for Event ID 6062 from source Netwtw14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted

Common Causes and Solutions

1. Update or Reinstall Network Drivers

Outdated or corrupted drivers are a common cause of this error. Ensure you have the latest drivers from the manufacturer's website.

Example:

Visit the Intel website and download the latest driver for your network adapter model

2. Disable Large Send Offload (LSO)

LSO can sometimes cause network issues. Disabling it might help resolve the problem.

Example:

1. Open Device Manager2. Find your network adapter, right-click, and select "Properties"3. Go to the "Advanced" tab4. Find "Large Send Offload V2 (IPv4)" and "Large Send Offload V2 (IPv6)"5. Set both to "Disabled"

3. Power Management Settings

Adjusting power management settings can also help1.

Example:

1. Open Device Manager2. Find your network adapter, right-click, and select "Properties"3. Go to the "Power Management" tab4. Uncheck "Allow the computer to turn off this device to save power"

4. Network Reset

Performing a network reset can clear any misconfigurations3.

Example:

1. Open Windows Settings > Network & Internet > Advanced Network Settings2. Click "Network Reset" and follow the prompts

By following these steps, you can resolve the Event ID 6062 Netwtw14 error and improve your network stability.

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StevenGen

https://community.acer.com/en/discussion/728436/acer-helios-neo-16s-ai-laptop-restarting-giving-me-below-error-in-event-viewer-and-restarts

This should NOT be happening in a brand new laptop like the PHN16S-73 laptop. to fix the event ID 6062 error follow te below steps. good luck and hope this helps you out to resolve this issue.

Resolving Event ID 6062 Netwtw14 Error

The Event ID 6062 error from the Netwtw14 source typically indicates issues with your network adapter, often related to driver problems or network settings. This error can cause frequent Wi-Fi disconnections and other network issues.

Example

The description for Event ID 6062 from source Netwtw14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted

Common Causes and Solutions

1. Update or Reinstall Network Drivers

Outdated or corrupted drivers are a common cause of this error. Ensure you have the latest drivers from the manufacturer's website.

Example:

Visit the Intel website and download the latest driver for your network adapter model

2. Disable Large Send Offload (LSO)

LSO can sometimes cause network issues. Disabling it might help resolve the problem.

Example:

1. Open Device Manager2. Find your network adapter, right-click, and select "Properties"3. Go to the "Advanced" tab4. Find "Large Send Offload V2 (IPv4)" and "Large Send Offload V2 (IPv6)"5. Set both to "Disabled"

3. Power Management Settings

Adjusting power management settings can also help1.

Example:

1. Open Device Manager2. Find your network adapter, right-click, and select "Properties"3. Go to the "Power Management" tab4. Uncheck "Allow the computer to turn off this device to save power"