Acer custom boot logo crashes Nitro sense, no fix from support or BIOS reinstall

NHT
NHT Member Posts: 15 Troubleshooter
edited 7:01AM in Nitro Gaming

For everyone planning to buy an Acer product in the future. Please consider carefully before wasting your money, or until Acer finally fixes its software problem. And stop using the custom boot logo until Acer fixes it.

I have a post, posted earlier, about how poorly Acer updates and manages its drivers:

And now I have met a major bug which broken the whole system of my laptop.

My laptop is an Acer Nitro V 16 ANV16-41. It comes with Nitro Sense 5.0.1452. Like usual, Acer software has multiple bugs, and this time, even for the newer model, major bugs still occur.

So Acer started to introduce the custom boot logo feature recently. The Nitro Sense comes with the laptop, it does have that feature, but it does not work. No matter how many times I tried to apply it, restart, and the BIOS version is the latest, it still does not work. So I press the check for update in the settings section of Nitro Sense. Then it updated my Nitro Sense to version 5.1.361.

The custom boot function works for one time, my GIF strictly follows the requirements shown in Nitro Sense. First, it worked well, but for the second restart, it only showed the default boot logo. So I get back to the "Personal Settings" section to customize it. But it gives me a message "file is not supported." If it is not supported, then why does it work the first time and allow me to apply it? Besides that message, the whole UI of Nitro Sense is blacked out, and I cannot do anything else. I have to use the task manager to force Nitro Sense to shut down. But now I'm completely blocked out of the "personal settings" section because each time I tried to access it, my Nitro sense would be blacked out. I have tried a clean install many times, and the BIOS is the latest. I even tried to format my SSD and clean install it. I waste my whole day, but the problem is so deeply inside the bios that I cannot do anything else.

Trust me, I have tried every solution possible that you might think of. But the problem is so big that a consumer cannot fix it by themselves.

+ Reset CMOS

+Disconnected the main battery and cmos battery

+Reset the default settings of the BIOS

+clean install Windows (formatted SSD)

+Reinstall Nitro Sense.

I tried everything above, and none of them can fix the problem.

Unfortunately that I have updated the BIOS version to the latest before the problem occurred, so I cannot perform a BIOS update anymore. I tried to launch the BIOS update tool again, hoping it could reinstall the BIOS, but of course, it does not allow me to do it. I tried to find the solution or contact them via email, but none of them worked. They left us stranded and we have to find a solution by our own on these community forums like this. So once again, pls consider carefully before buying an Acer product, or you will be left stranded with the poor quality software, and guess what, when the new version of software is released, most of the time they will be only listed for the newer model, the old model will be stucked with the old and borken software.

It may sound crazy, right? But you can try it for yourself. A newer version of Nitro Sense can be installed without problem on older models, which proves that the software officially supports older models, if it does not support it will not perform the installation, and there will be a message that your model is not supported. But for some genius reasons, Acer did not announce the newer version of software on the support link of older models. So if any users with older models need to reinstall or update, they will be stuck in a loop with a broken version of the software.

For example, 2 Nitro V variants, one is released in 2023 and the other in 2024. You can download Nitro Sense of 2024 and install it on 2023 models, but you need to download from 2024's links because Acer did not do their job to update the link on the sites of 2023 too.

Screenshot 2025-08-21 104830.png

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,709 Trailblazer

    NHT, your frustration is valid, but your conclusions are off. Acer’s rollout strategy is flawed, yes—but the newer software does work on older models, as you confirmed yourself. That’s not abandonment, that’s poor documentation.

    Instead of framing it as sabotage, call it what it is: a lack of cross-model indexing and update propagation. Users aren’t “stranded”—they’re uninformed, because Acer didn’t mirror the downloads across support pages. That’s a fixable oversight, not a conspiracy.

    If you want to help others, post the working version and the model link you used. That’s how we move the needle.