Acer's lack of updates for older models - Nitro sense, Predator sense and AMD driver issues

NHT
NHT Member Posts: 13

Tinkerer

edited 4:09AM in Predator Desktops

What the F is wrong with Acer? The way they upload, and support the software, bios, and driver is horrible.

The duration of life support of a model is just about 2-3 years, after that, they will not provide any updates for the drivers, apps, or bios.

Which leads to some stupid and annoying situations.

For example, there is a time that LOL game update technology which causes huge visual bugs with AMD integrated graphics. But Acer did not provide any updates about that so users don't know how to fix it and have to use the general drivers from AMD while most of the time users will be advised to use the OEM driver from the laptop manufacturer. Many other brands support their product immediately, and a new driver is released but until now Acer has not released any AMD integrated driver updates.

Another example of how Acer horribly manages its software is Nitro Sense and Predator Sense. Nitro Sense and Predator Sense version 3.0 had a conflict with SQL for a long time but they did not have any updates to fix this problem, they just left it there and then released the newer version which is 4.0 and the latest is 5.0 but it only for 2023 model and above. So the older model like 2022 and before that is completely abandoned.

it is not done yet, they did not just ignore the bug the user has to deal with, but the newer version is full of bugs and unusable, they might be launched but sometimes it does not show any statistics, or can't even control the fan, performance mode or the keyboard lightning.

There is a temporary fix for this problem is to download and install the latest version of Predator Sense but you can't download it from the specific site of your model, you have to download it from a newer model's site. How Tf can normal users know about that?

This is because of Acer's terrible management, they released the new version of the software but did not upload it on the older model's site. Do you know what is interesting? That is the newer version is fully compatible with the older model (PH16-71 vs PH16-72), I'm sure it is compatible because I have installed and they are working. If that model is not supported by the software it will not let you install. So the new version is compatible and might fix some problems but Acer did not let the users of the old model know about it, which left most of them struggling with the huge bug of Acer's horrible software.