My laptop screen stopped working suddenly yesterday

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ALFmadethis
ALFmadethis Member Posts: 1 Newbie
edited August 2 in Swift and Spin Series

My laptop screen stopped working suddenly yesterday, the laptop is less than a year old, the computer still works and can be used through the HDMI port but it does not recognise another screen when trying to link with multiple screens, how can this be resolved?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,285 Trailblazer

    Hi @ALFmadethis — sounds like your Swift might have a faulty eDP cable or a loose internal connector. Since the laptop is still under warranty and the issue affects both the built-in display and multi-screen detection, I recommend:

    🔧 Avoid DIY fixes for now Opening the chassis could void your warranty, and eDP issues often require precise reseating or part replacement.

    🏢 Visit an Acer Service Center in your country They can run diagnostics and repair it under warranty. Be sure to bring your proof of purchase.

    If you need help locating a service center or preparing your system for drop-off, let me know!