Fingerprint scanner does not work, Acer 14 AI

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uob2009
uob2009 Member Posts: 1 New User
edited July 31 in Switch Series

I have an notebook Acer 14 AI, but the fingerprint scanner does not work. I try to download drivers but it still does not work. It gives me this option, which is currently unavailable.

[Edited the thread to add issue detail]

Answers

  • Axxo
    Axxo Member, Ally Posts: 2,185

    If the fingerprint scanner on your Acer 14 AI laptop is not working, begin by restarting your device, as this can often resolve temporary glitches. If the issue persists, try updating the fingerprint reader driver, potentially by downloading the latest version from Acer's support website. Cleaning the fingerprint sensor with a soft cloth and alcohol may also improve recognition. If these steps don't work, consider uninstalling and reinstalling the fingerprint reader driver, or even trying a full system reset if necessary.

    Troubleshooting Steps:
    1. Restart your laptop:
    A simple restart can often resolve temporary software glitches that may be affecting the fingerprint reader.
    2. Check for driver updates:
    Go to Acer's support website and download the latest fingerprint reader driver for your specific model. Install the driver and see if the issue is resolved.
    3. Clean the sensor:
    Use a soft cloth slightly dampened with alcohol to gently clean the fingerprint reader. This can remove any dirt or smudges that may be interfering with recognition.
    4. Uninstall and reinstall the driver:
    If updating the driver doesn't help, try uninstalling the current driver in Device Manager and then reinstalling it. You can find instructions on how to do this online.
    5. Check for BIOS settings:
    Some laptops have an option to enable or disable the fingerprint sensor in the BIOS. If this is the case, ensure it's enabled. If it's already enabled, try disabling it, restarting, and then re-enabling it.
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  • StevenGen
    StevenGen ACE Posts: 15,057 Trailblazer

    What is the exact model of your Acer 14 AI, is it an Aspire or a Swift laptop or what? If the fingerprint reader is part of the power button then follow the eManual for your model Acer 14 AI, otherwise the sensor is faulty and needs to be changed or if your laptop is under the Acer warranty send your latop to Acer tech support in your country to be fixed under warranty. Good luck.

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