the mouse and keyboard are not working

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Jorgen
Jorgen Member Posts: 1 Newbie
edited July 31 in Swift and Spin Series

the mouse and keyboard are not working

Answers

  • Diya1811
    Diya1811 Ally Posts: 905

    First shut down the system, unplug all peripherals and the charger, then press and hold the power button for 30 seconds. Update the drivers for both the keyboard and touchpad. If the built-in input devices aren't responding, you may need to connect an external mouse or keyboard

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  • lucas85moose
    lucas85moose Member Posts: 1 New User

    Hello,
    Thanks for the solution

  • Axxo
    Axxo Member, Ally Posts: 2,186

    If your mouse and keyboard are not working, start by checking the connections – ensure they're securely plugged into the computer, and if wireless, verify the batteries are charged or replace them. Try different USB ports, and if still not working, test the devices on another computer to determine if the problem lies with the peripherals or the system. If the devices work on another computer, then the issue is likely with your computer's hardware or software, potentially needing driver updates or even a system restore.

    Troubleshooting Steps:
    1. Check Connections:
    Wired: Ensure the mouse and keyboard are firmly plugged into the correct USB ports.
    Wireless: Verify the batteries are charged or replace them and ensure the wireless receiver is properly connected.
    2. Try Different Ports:
    Plug the mouse and keyboard into different USB ports to rule out a faulty port.
    3. Test on Another Computer:
    Connect the mouse and keyboard to a different computer to see if they function correctly. If they work on another computer, the issue is likely with your original computer's hardware or software.
    4. Restart Your Computer:
    A simple restart can sometimes resolve recognition issues.
    5. Update or Reinstall Drivers:
    Access Device Manager (search for it in the Start Menu).
    Expand "Keyboards" and "Mice and other pointing devices".
    Right-click on your mouse and keyboard devices and select "Update driver" or "Uninstall device".
    If you choose to uninstall, restart your computer, and Windows will attempt to reinstall the drivers.

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