In Extensa EX215-55, cannot use shift in order to access hash and at sign.

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Mbha
Mbha Member Posts: 1 Newbie
edited 12:21AM in TravelMate and Extensa

Can you please advise, i bought a new acer and i cannot use shift in order to access hash and at sign. and can i also be advise if this model has a touchscreen and if yes how to reactive it.

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,977 Trailblazer
    edited 12:21AM

    The Acer Extensa 15 EX215-55 or the EX255-55G do not come with a touchscreen and if the you press the Shift + # keys and it doesn't work, then the keyboard is faulty and needs replacing, so book your new Acer Extensa 15 EX215-55 into Acer Tech Support in your country so that the keyboard can be replaced, as for a new laptop like you have this should no be happening. Good luck and hope this helps you out.

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