Acer Predator Helios Neo PHN16-72 Predator sense broken, no power modes after clean windows Install

I submitted my Acer Predator Helios Neo 16 (PHN16-72) for a camera replacement at the service center. After the repair, I noticed that Windows was completely reinstalled, and it was no longer the factory version.

ince then, the PredatorSense app is missing, and attempts to reinstall it have failed. The app does not open at all. I downloaded the version from Acer's official site — including the one inside the UWP folder (specifically for notebooks) — and while that installed successfully, it lacks important features like:

Keyboard lighting control

Mode switch options

Fan/thermal settings

Additionally, the Windows power plan is stuck at "Balanced", and there are no other power options available (like High Performance or Predator mode).

The service center informed me I would need to pay ₹1500 to reinstall Windows, even though my device is still under warranty. Unfortunately, since I purchased the laptop from Dubai, I was told the warranty is not valid in India.

I then performed a clean Windows installation myself and attempted to set up everything from scratch, but the PredatorSense app still refuses to work, and the same limitations persist.

Please help me restore full functionality or provide the correct factory recovery image that includes all pre-installed Acer software and drivers specific to my model. Any assistance or links to the correct version of PredatorSense and related drivers would be greatly appreciated.

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StevenGen

https://community.acer.com/en/discussion/727220/acer-predator-helios-neo-phn16-72-predator-sense-broken-no-power-modes-after-clean-windows-install

The Predator Sense and the Nitro Sense apps from Acer are problematic and really there are no exact and specific solutions if they don't install or don't work, there are certain alternatives for the older NS apps that I have found with my Nitro 5 AN515-56 and that is to install the app within its NitroSenseV3.1 folder > APPXBUNDLE File, which worked perfectly and the Nitro Sense installed,

With the PHN16-72 Predator Sense version 5.0.1463, I suggest that you first make sure that you have installed the last bios version 1.17, then do the same as I've done with the Nitro Sense above, but first make sure that you uninstall all tracer of the old Predator Sense off your PHN16-72, then go to its Predator Sense app version 5.0.1463 folder, then open it and go to its UWP folder and install every part of its Xaml, Visual C+ sections and then go to the main Setup.exe application file and install the Predator Sense version 5.0.1463 that way and see if that works and the PS installs. Good luck and hope this helps you out to solve this problem.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

ablejacob

https://community.acer.com/en/discussion/comment/1348793#Comment_1348793

I have tried all that method nothing helped.

StevenGen

https://community.acer.com/en/discussion/comment/1348809#Comment_1348809

Unfortunately, I don't have any other solutions for this, even though I'm using a similar laptop like your and mine is the PHN16-71, which my Predator Sense has always worked perfectly.

Go to the community Forums Main Page and at "Search" type in Predator Sense Fix and browse through the community past posts and see if you can find a solution to fix your PHN16-72 Predator Sense problems. Good luck and hope this helps you out further.