NitroSense Key Not Working After Motherboard Replacement on Acer Nitro V15 (ANV15-51-51U8)

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Villio
Villio Member Posts: 11

Tinkerer

I previously took my Acer Nitro V15 laptop (ANV15‑51‑51U8) to an ACSC service center because it had a problem. They replaced the motherboard with a new one, but after the replacement the NitroSense key (the key with the Nitro logo) on the keyboard no longer works. I can still open NitroSense through the Windows search box, just not with the dedicated Nitro key. How can I fix this?

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  • StevenGen
    StevenGen ACE Posts: 14,842 Trailblazer
    edited July 14

    The Nitro Sense has been a very problematic app from Acer and the symptoms that you are getting is very common and its right across the board with new and old model Nitro laptops. If this "ACSC service center" (as I don't know who they are) is an Acer Tech Support or approved Acer service center, then the techs there should have installed a fully working Nitro Sense version 5.0.1473_20241009 for you on the ANV-15-51 laptop, so that NS works. I suggest that you take your ANV15-51 back to them and get them to install this app for you, otherwise, search the "Acer community Forums main page at "Search > for the Nitro ANV15-51 solutions for the Nitro Sense, that are there. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Villio
    Villio Member Posts: 11

    Tinkerer

    ACSC (Acer Service Center) had already installed NitroSense when I first picked up my laptop, but when I got home and checked, I found that the Nitro key wasn’t working

  • Villio
    Villio Member Posts: 11

    Tinkerer

    is there any way to fix this?

  • StevenGen
    StevenGen ACE Posts: 14,842 Trailblazer
    Answer ✓

    Send the laptop back to Acer SC and demand that they fix the NS app so that it also fires up from its keyboard key, as they should be able to fix this app, as we have no solutions except what is on the community past posts, so search there for the ANV15-51 model and look at all the posts that relate to the NS. Hope this helps.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍