Swift 3 Acer laptop No Longer Recognizes External Optical Drive

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officerripley
officerripley Member Posts: 6

Tinkerer

edited 4:54AM in Swift and Spin Series

My Swift 3 Acer laptop no longer recognizes my LG Ultra Slim Portable Blu-ray Writer. When first plugged into the laptop, the green light on the Writer comes on and flashes and then goes out. The Writer is not even showing up in the laptop's devices list at all. I've tried all the ports on the laptop also. The laptop used to recognize it just fine and my old Asus desktop recognizes and uses it just fine.

LG Help was of no help: first told me the Writer is no longer compatible with the laptop and there are no updates that can be applied and then tried telling me it's because the laptop and the desktop must have diff Win 11 versions/builds; but they don't, they have the same exact version/build. Now LG says, ask Acer.

Any help is much appreciated, TIA.

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