My Acer Nitro V 15 won't turn on

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franekp
franekp Member Posts: 2 New User
edited 7:09AM in Nitro Gaming

Hello,

I've bought an Acer Nitro V 15 ANV15-51-95M5 and I can't turn it on. I plugged in the charger, I tried to hold the button for 30 seconds, I did the same with the battery reset button at the bottom of the laptop. When plugged in, there is no light where it should be on the right side.

Is this fixable, or do I need to return to?

Answers

  • Jack22
    Jack22 ACE Posts: 4,505 Pathfinder

    @franekp

    If there is no light after connecting the charger, it could be charger issue or even the wall socket.

    Take the laptop to the store try with another charger if still does not work than get a replacement.

    Click on 'Yes' if the comment answers your question!
  • franekp
    franekp Member Posts: 2 New User
  • Jack22
    Jack22 ACE Posts: 4,505 Pathfinder

    Than it could be hardware issue, contact Acer or call the store and talk about replacement

    Click on 'Yes' if the comment answers your question!
  • Axxo
    Axxo Member, Ally Posts: 2,100

    It sounds like your laptop is experiencing an issue where it requires the power adapter to boot up or wake from sleep, but once it's running, it works fine on battery. If the battery can't supply enough power during the boot process but works fine once running, it could indicate a failing battery or power management issue.

    This behavior can be caused by several factors:
    First do a power reset. To reset your Acer laptop using the battery reset pinhole, first ensure the laptop is turned off and unplugged from the AC adapter. Locate the battery reset pinhole on the bottom of your laptop, usually marked with a battery icon. Using a small paperclip or a similar object, press and hold the reset button inside the pinhole for about 5 seconds. After releasing the button, wait for approximately 5 minutes before plugging in the AC adapter and powering on your laptop. This process temporarily disconnects and reconnects the internal battery, which can help resolve power and battery-related issues.

    The battery might be incorrectly reporting its charge level, causing the laptop to think it's too low to boot without AC power. Fully drain the battery let it shut down naturally, then charge it to 100% without interruptions.

    Incorrect power settings could prevent the laptop from starting up on battery. Check your system's power options and ensure "Fast Startup" is disabled, as it can sometimes cause issues.
    Disable Fast Startup, Go to Control Panel > Power Options > Choose what the power buttons do
    Click "Change settings that are currently unavailable" Uncheck "Turn on fast startup" and save changes.

    Check Battery Health
    Open Command Prompt as admin and run:
    powercfg /batteryreportCheck the report for battery wear level.

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