windows error kb5060839, can't install latest KB update or reinstall Windows on Acer Swift Go 14 AI

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Denis3004
Denis3004 Member Posts: 6 New User
edited July 8 in Swift and Spin Series
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Hey I am french with a bad english (using google translate o:)). Impossible to install the last KB et impossible to re install windows. I have an Acer Swift Go 14 AI. I just spent two hours with the Windows IT guys who couldn't fix the PC! I'm contacting you for help. Please see on the picture the KB and the number of the error. Thank you.

Best Answer

  • Denis3004
    Denis3004 Member Posts: 6 New User
    edited July 10 Answer ✓

    ORIGINAL TEXT :

    Bonsoir de Paris ! Tout est rentré dans l'ordre. Je vous remercie pour l'aide apporter, les ingénieurs de Windows n'ayant pas trouvé la solution. Vous êtes un super pro. Continuez ainsi.

    Dénis.

    TRANSLATION :

    Good evening from Paris! Everything is back to normal. Thank you for your help, as the Windows engineers couldn't find a solution. You're a great professional. Keep it up.Dénis

    [The message was translated using Google Translation]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,881 Trailblazer

    Hi Denis, welcome! 👋

    Thanks for your detailed post — sorry to hear that KB5060839 is causing so much trouble. You’ve already tried a lot, so here are a few extra steps that may help resolve this:

    Additional Fixes to Try

    1. Run the Windows Update Troubleshooter Go to Settings > Update & Security > Troubleshoot > Windows Update.
    2. Run these cmdlets in Powershell as Administrator:
      net stop wuauserv
      net stop bits
      net stop cryptsvc
      ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
      ren %systemroot%\System32\catroot2 catroot2.bak
      net start wuauserv
      net start bits
      net start cryptsvc
    3. Use the Windows 11 Installation Assistant You can try installing the update manually from here: 👉 https://www.microsoft.com/software-download/windows11
    4. Check BIOS for Secure Boot or conflicting settings Try loading BIOS defaults to avoid install blocks.
    5. Disable Fast Startup Control Panel > Power Options > Choose what the power button does > Uncheck Fast Startup.
    6. Run/paste these in the Command prompt opened as Administrator:
    7. DISM /Online /Cleanup-Image /RestoreHealth,
    8. sfc /scannow

    Let us know what worked or if you need more help — bon courage! 💪

  • Denis3004
    Denis3004 Member Posts: 6 New User

    Hey

    Here is the message received!

    Capture d'écran 2025-07-09 131748.png

    I'm waiting for your feedback to know what to do! Thank you in advance.

  • Puraw
    Puraw ACE, Member Posts: 17,881 Trailblazer

    Bonjour Denis ! Merci pour votre patience. Il semble que Windows propose une option utile appelée « Réinstaller maintenant » dans les paramètres de Windows Update. Cette méthode permet de réparer Windows sans supprimer vos fichiers ou vos applications.

    Étapes recommandées :

    1. Désinstallez Avast en utilisant l’outil Avast Clear en mode sans échec.
    2. Allez dans Paramètres > Windows Update et cliquez sur « Réinstaller maintenant ».
    3. Suivez les instructions pour réinstaller Windows.

    Cette méthode peut résoudre l’erreur KB5060839 sans clé USB ni formatage complet. Tenez-nous au courant si cela fonctionne pour vous. Bon courage !

    English version

    If you’re stuck with KB5060839 update failure and regular reinstall methods aren’t working, Windows now offers a built-in Recovery option under Settings > Windows Update called “Reinstall now.” (see picture).

    This in-place recovery:

    • Reinstalls Windows without deleting apps or files
    • Refreshes Windows Update settings
    • Doesn’t require USB tools or BIOS edits

    Be sure to remove Avast properly first using Avast Clear in Safe Mode. Then click “Reinstall now” and follow the steps.

    recovery method.jpg Recovery options2.jpg
  • Denis3004
    Denis3004 Member Posts: 6 New User
    edited July 10 Answer ✓

    ORIGINAL TEXT :

    Bonsoir de Paris ! Tout est rentré dans l'ordre. Je vous remercie pour l'aide apporter, les ingénieurs de Windows n'ayant pas trouvé la solution. Vous êtes un super pro. Continuez ainsi.

    Dénis.

    TRANSLATION :

    Good evening from Paris! Everything is back to normal. Thank you for your help, as the Windows engineers couldn't find a solution. You're a great professional. Keep it up.Dénis

    [The message was translated using Google Translation]