Acer Spin 3 Screen Going Black - Battery report run

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lzunich64
lzunich64 Member Posts: 1 Newbie
edited 12:00AM in Swift and Spin Series

The machine was delivered in 2/16/2023.

Acer Spin 3 14" Touchscreen

12th generation Intel i5 - 1080p

Recently the screen has been going black while I am typing.

I read the community and found the suggestion run the battery report. I did and it is attached. I am not sure I think it's the battery — in part because I keep the machine plugged in almost all of the time. And, this going blank situation seems so random.

To summarize:

I am happily typing along and all of the sudden the screen goes black and then shows the standby screen. When I hit the power key I can type in my access code and the screen comes right back on.

I realize that I didn't pay HUGE bucks for this machine, but shouldn't it last a little more than 29 months?!

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,733 Trailblazer

    Hi @lzunich64 , Run a battery report, paste this in the command prompt: powercfg /batteryreport Open the report with your Edge browser, press Ctrl + P or right-click and select “Print to Microsoft PDF”, then attach that PDF to your reply. Type @Puraw or use Quote when you reply so I’ll get an alert.

    Also, please let us know:

    • If the screen goes black while it’s plugged in or only on battery
    • Whether any keyboard keys or the trackpad still work when it happens
    • If you’ve changed any sleep or display timeout settings recently

    That’ll help rule out whether this is tied to power plan behavior, a lid sensor misfire, or display driver hiccups.

    Let me know if you want to tack on driver rollbacks or EC reset steps next.