Acer ANV15-51 Wifi get disconnected randomly whenever browsing or playing games

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Pranab93
Pranab93 Member Posts: 4 New User
edited July 4 in Nitro Gaming

I have ANV15-51. Wifi gets disconnected whenever browsing or playing games. Hoping that it is related to driver, I tried every driver from Intel and Acer official site (Acer's brilliant people not even caring to update driver since 2024) but not solved. Also I tried swapping another wifi card and same issue exist. Lastly I tried reseting the windows to original state but same issue persist. Also extra info, I tried tweaking wifi settings like unticking power saver option and advanced setting I search from other Acer community question but no luck. Just as I am writing this question wifi got disconnected. I think its a faulty mobo issue. Any help will be greatly appreciated.

[Edited the thread to add model name and issue detail]

Answers

  • RenanVilela
    RenanVilela ACE Posts: 17,441 Trailblazer
    Acer Predator Helios 300 Core i7 9750H
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    Sodimm DDR4 2666MHz 16GB Crucial
    SSD 512GB Sandisk Plus
    SSD M2 Nvme 512GB XPG GAMMIX S11 Lite
    SSD M2 Sata3 128GB WD
    ________________________________________________________________________________________________________________
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  • Pranab93
    Pranab93 Member Posts: 4 New User

    No. Using default windows defender

  • RenanVilela
    RenanVilela ACE Posts: 17,441 Trailblazer

    Is the problem with the bluetooth connection too?
    Try leaving a static ip for the laptop's wifi.

    Acer Predator Helios 300 Core i7 9750H
    Sodimm DDR4 2666MHz 16 GB Sk Hynx
    Sodimm DDR4 2666MHz 16GB Crucial
    SSD 512GB Sandisk Plus
    SSD M2 Nvme 512GB XPG GAMMIX S11 Lite
    SSD M2 Sata3 128GB WD
    ________________________________________________________________________________________________________________
    -->>  Dicas para amenizar a temperatura durante Jogos — Acer Community  <<--
    ________________________________________________________________________________________________________________

    Se a minha resposta te ajudou, curta o comentário e fortaleça com o Sim se possível!!

  • Pranab93
    Pranab93 Member Posts: 4 New User

    Yes it happens to bluetooth also. I don't think its a static ip issue because before changing the mobo it was working fine. My mobo was replaced by acer as I was facing usb port issue.

  • Axxo
    Axxo Member, Ally Posts: 2,084

    If your wifi is disconnecting frequently, it might due to the wifi sense feature. To fix this problem, you, ll have to disable wifi sense on your window. To do that, you just need to follow these steps: Open the Settings app and go to Network & Internet section.

    You can also use this simple method to fix it:-

    Method 1: Update Driver
    Go to Device Manager (Right-click on the Windows logo and select Computer Management > Device Manager).
    Expand Network Adapters and then search for Qualcomm Atheros QCA61x4A Wireless Network Adapter
    Right-click on it and navigate to details > Hardware Ids
    Go back and uninstall the device (Qualcomm Atheros QCA61x4A Wireless Network Adapter)
    Download the driver for Qualcomm Atheros QCA61x4A Wireless Network Adapter and extract it.
    Go to Device Manager and install the driver by selecting the Qualcomm Atheros QCA61x4A Wireless Network Adapter and then click “Update Driver” > “Browse my computer for driver software” > “Let me pick from a list of available drivers on my computer”
    Restart the laptop and connect to the WiFi network.
    If still, your wifi keeps disconnecting you can use this second method:-

    Method 2: Change the WiFi Channel
    Connect to your WiFi
    Open any browser and type 192.168.0.1 and hit enter. This will open the WiFi settings menu. Remember that the login IP varies on different company routers. In my case on iBall, it is 192.168.1.1 and on TP-Link and D-Link it is 192.168.0.1. Check at the back of the router for the login IP.
    Login to your WiFi settings menu. (By default the id and password is admin).
    Navigate to Wireless settings and select the Channel to any other number and save it.
    Restart your router and connect.
    May this will help you to connect with your wifi
    -----------------------------------------
    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Pranab93
    Pranab93 Member Posts: 4 New User

    1st method not working as I already tried. 2nd method is not applicable as I am using common wifi for the building. So I cannot login to the wifi setting you mentioned above.

  • RenanVilela
    RenanVilela ACE Posts: 17,441 Trailblazer

    Have you tried disconnecting and reconnecting the wireless card?

    Acer Predator Helios 300 Core i7 9750H
    Sodimm DDR4 2666MHz 16 GB Sk Hynx
    Sodimm DDR4 2666MHz 16GB Crucial
    SSD 512GB Sandisk Plus
    SSD M2 Nvme 512GB XPG GAMMIX S11 Lite
    SSD M2 Sata3 128GB WD
    ________________________________________________________________________________________________________________
    -->>  Dicas para amenizar a temperatura durante Jogos — Acer Community  <<--
    ________________________________________________________________________________________________________________

    Se a minha resposta te ajudou, curta o comentário e fortaleça com o Sim se possível!!