NitroSense won't install or launch properly, keeps breaking after few days (Acer Nitro V15)

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alecs_braicu
alecs_braicu Member Posts: 6

Tinkerer

edited June 30 in Nitro Gaming

Hi Acer community,

I’m encountering a recurring and very frustrating issue with NitroSense on my Acer Nitro V15 (ANV15-51) running Windows 11.

After uninstalling NitroSense completely using Revo Uninstaller (advanced mode – removed all leftovers), I tried reinstalling it using the official version from the Acer support page.

However, when launching the setup, I either get:

  • A message saying “A newer version of NitroSense is already installed”, and the installation stops
    OR
  • After finishing the setup, I get this popup:

“NitroSense setup is not completed. Please select NitroSense from Windows Start menu and select ‘Yes’ when the User Account Control notification appears.” But NitroSense does not appear in the Start menu, and nothing happens when trying to launch it.

I’ve tried many solutions found on this very forum, including full clean uninstalls and registry cleaning. Some of them actually worked – but only temporarily: NitroSense would function properly for 3–4 days, and then the issue would return again (either it wouldn't open, or it would vanish from the Start menu after a reboot).

What I’ve already tried:

  • Revo Uninstaller in Advanced mode (including leftover files and registry).
  • Manual deletion of any remaining files in:
    • C:\Program Files\Acer\
    • C:\ProgramData\Acer\
    • AppData folders.
  • Restarted the system after every uninstall/install.
  • Disabled Fast Startup in power settings.
  • Attempted to install different versions (when available).

Despite all this, NitroSense won’t stay functional for more than a few days, and I always end up back at square one.
Has anyone encountered something similar and managed to find a permanent fix?

Thank you in advance for any help!

Captură de ecran 2025-06-17 171002.png

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,635 Trailblazer

    I don't recommend using Revo Uninstaller as that leaves behind a ghost registry entry or installer flag. Run (paste) this in PowerShell (Admin) to reset installer metadata: Get-WmiObject -Class Win32_Product | Where-Object { $.Name -like "NitroSense" } | ForEach-Object { $.Uninstall() } Reboot, then reinstall only from Acer’s support page, not the Microsoft Store.

  • alecs_braicu
    alecs_braicu Member Posts: 6

    Tinkerer

    @Puraw thanks for your response

    Unfortunatelly, i tried this command and nothing happened. I uninstalled again nitrosense and reinstall from acer's support page. I intalled the last version, and again the setup failed: A newer version is installed.

  • Puraw
    Puraw ACE, Member Posts: 17,635 Trailblazer
    edited June 30

    Try this cmdlet, paste again in Powershell (as Administrator) Get-Package -Name NitroSense | Uninstall-Package If that fails with “uninstall package not found,” we’re back to orphaned registration. If Acer still hosts a slightly older NitroSense MSI, installing that may trick the system into letting it fully register and cleanly uninstall—after which the newer version might go through. Again do not use the REVO Uninstaller but use Windows Add or remove programs.

    If the older version installs OK, here's the best path to uninstall it cleanly later:

    Method

    When to Use

    Why It Works (or Doesn’t)

    Add or Remove Programs

    🟢 Ideal if the installer is working normally and registration is intact

    It uses the MSI uninstall string; safest if nothing’s broken

    PowerShell Uninstall-Package

    🟡 Use if you installed using PowerShell or suspect ghost MSI entries

    Can bypass UI restrictions and be automated—but depends on proper registration

    Revo/Manual Cleanup

    🔴 Avoid unless something broke again

    Risks leaving behind damaged install metadata (as we’ve seen)

    clean registry + forced overwrite (you may have tried this already)
    Open regedit, search for: DisplayName = “NitroSense” Or keys under: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

    Delete any entries that match NitroSense with: InstallLocation pointing to empty or broken paths
    UninstallString that no longer resolves

    Then install NitroSense again from Acer support site—with luck, it will now install cleanly and overwrite the ghost reference.

  • alecs_braicu
    alecs_braicu Member Posts: 6

    Tinkerer

    @Puraw i don't know what to do anymore. I deleted with powershell all the nitrosense remaining, even in registry editor, all was gone, all folders. I installed an older version because the latest version still pops up the message: a newer version is installed. It worked, i was relieved. Today, a restarted my laptop and again the message: Nitro setup is not completed pops up. I don't know what to do anymore. I can't play any games because the performance mode inside nitrosense it's not applied….

  • Puraw
    Puraw ACE, Member Posts: 17,635 Trailblazer

    Hi Alecs_b, thanks for sticking with this—sounds like you're doing everything right, but NitroSense keeps slipping through the cracks after reboot. Since you’ve already removed all traces and used an older installer (which worked briefly but then triggered the “Nitro setup is not completed” message the next day), it looks like the app is failing during a post-install task or registration—not during the install itself.

    Here’s a tightly focused fix path that may help stabilize it:

    🔧 Rebuild Background Dependencies

    1. cmdlodctr.exe /R%SystemRoot%\SysWow64\lodctr.exe /Rwinmgmt.exe /RESYNCPERF (Command prompts opened as Administrator)
    2. Reinstall Visual C++ Runtimes (x86 & x64)
      • 2005
      • 2008
      • 2010
      • 2012
      • 2013
      • ✅ 2015–2022 Unified Runtime ← this one is most important
    3. Check Task Scheduler for NitroSense Hooks
      • Run taskschd.msc → go to Task Scheduler Library → Acer
      • Look for NitroSense-related tasks
      • If present, right-click → Run
      • If absent, the install may be skipping task registration due to a runtime failure

    🔁 Reinstall Approach

    • Reinstall an older working NitroSense version from Acer’s page
    • Before rebooting, do the following:
      • Launch NitroSense manually (from C:\Program Files\Acer\ if it doesn’t appear in Start)
      • Check Task Scheduler again to verify it registered
    • Only then reboot
    • If stable, uninstall via Add or Remove Programs, then install the latest version

    Note: I am unable to upload a bat file for steps 1&2 so you can make it yourself:

    How to Create FixNitroDeps.bat
    Open Notepad Copy and paste the following:
    @echo off
    echo.
    echo === Rebuilding Performance Counters and WMI ===
    lodctr /R
    %SystemRoot%\SysWow64\lodctr.exe /R
    winmgmt /RESYNCPERF
    echo.

    echo === Completed system repair steps ===
    echo Please now (re)install the latest Microsoft Visual C++ Redistributables (x86 and x64).
    echo Opening the download page in your browser...

    start https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist
    echo.

    pause

    Save the above as FixNitroDeps.bat Save as type: All Files, Encoding: ANSI
    Right-click → Run as Administrator When it finishes, install both x86 and x64 versions of the runtimes from the link Reboot Then install NitroSense (preferably the latest version from Acer).

  • Axxo
    Axxo Member, Ally Posts: 2,060

    If NitroSense is frequently breaking or failing to launch, try uninstalling it completely, including removing leftover files and registry entries, then reinstalling from the official Acer support website, ensuring you have the correct version for your laptop model. Also, consider disabling Fast Startup, running NitroSense as administrator, and checking for conflicts with antivirus software.
    Here's a more detailed breakdown of troubleshooting steps:

    1. Complete Uninstall:
    Use Revo Uninstaller (in Advanced mode) to remove NitroSense, including its leftover files and registry entries.
    Manually delete any remaining files in folders like `C:\Program Files\Acer\`, `C:\ProgramData\Acer\`, and your AppData folders.
    Restart your computer after each uninstall/reinstall.
    2. Reinstall NitroSense:
    Download the latest version of NitroSense from Acer's official support page.
    Ensure you select the correct version for your specific Acer Nitro model.
    Install NitroSense from the setup file, potentially installing prerequisites first if prompted.
    Consider trying different versions if available.
    3. Optimize Your System:
    Disable Fast Startup:
    This can sometimes interfere with software loading, according to Acer support.
    Run as Administrator:
    Right-click on the NitroSense executable or shortcut and select "Run as administrator".
    Check for Conflicting Software:
    Your antivirus or other security software might be blocking NitroSense. Temporarily disable it during installation/launch to see if it helps.
    4. Check for Updates:
    Make sure your Windows operating system is up to date.
    Check for driver updates for your Acer Nitro laptop, especially graphics drivers.
    -----------------------------------------
    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.