NitroSense won't install or launch properly, keeps breaking after few days (Acer Nitro V15)

alecs_braicu

Hi Acer community,

I’m encountering a recurring and very frustrating issue with NitroSense on my Acer Nitro V15 (ANV15-51) running Windows 11.

After uninstalling NitroSense completely using Revo Uninstaller (advanced mode – removed all leftovers), I tried reinstalling it using the official version from the Acer support page.

However, when launching the setup, I either get:

• A message saying “A newer version of NitroSense is already installed”, and the installation stops
  OR
• After finishing the setup, I get this popup:

“NitroSense setup is not completed. Please select NitroSense from Windows Start menu and select ‘Yes’ when the User Account Control notification appears.” But NitroSense does not appear in the Start menu, and nothing happens when trying to launch it.

I’ve tried many solutions found on this very forum, including full clean uninstalls and registry cleaning. Some of them actually worked – but only temporarily: NitroSense would function properly for 3–4 days, and then the issue would return again (either it wouldn't open, or it would vanish from the Start menu after a reboot).

What I’ve already tried:

• Revo Uninstaller in Advanced mode (including leftover files and registry).
• Manual deletion of any remaining files in:
  • C:\Program Files\Acer\
  • C:\ProgramData\Acer\
  • AppData folders.
• Restarted the system after every uninstall/install.
• Disabled Fast Startup in power settings.
• Attempted to install different versions (when available).

Despite all this, NitroSense won’t stay functional for more than a few days, and I always end up back at square one.
Has anyone encountered something similar and managed to find a permanent fix?

Thank you in advance for any help!

Puraw

https://community.acer.com/en/discussion/726391/nitrosense-wont-install-or-launch-properly-keeps-breaking-after-few-days-acer-nitro-v15

I don't recommend using Revo Uninstaller as that leaves behind a ghost registry entry or installer flag. Run (paste) this in PowerShell (Admin) to reset installer metadata: Get-WmiObject -Class Win32_Product | Where-Object { $.Name -like "NitroSense" } | ForEach-Object { $.Uninstall() } Reboot, then reinstall only from Acer’s support page, not the Microsoft Store.

alecs_braicu

https://community.acer.com/en/discussion/comment/1346017#Comment_1346017

@Puraw thanks for your response

Unfortunatelly, i tried this command and nothing happened. I uninstalled again nitrosense and reinstall from acer's support page. I intalled the last version, and again the setup failed: A newer version is installed.

Puraw

https://community.acer.com/en/discussion/comment/1346036#Comment_1346036

Try this cmdlet, paste again in Powershell (as Administrator) Get-Package -Name NitroSense | Uninstall-Package If that fails with “uninstall package not found,” we’re back to orphaned registration. If Acer still hosts a slightly older NitroSense MSI, installing that may trick the system into letting it fully register and cleanly uninstall—after which the newer version might go through. Again do not use the REVO Uninstaller but use Windows Add or remove programs.

If the older version installs OK, here's the best path to uninstall it cleanly later:

Method	When to Use	Why It Works (or Doesn’t)
Add or Remove Programs	🟢 Ideal if the installer is working normally and registration is intact	It uses the MSI uninstall string; safest if nothing’s broken
PowerShell Uninstall-Package	🟡 Use if you installed using PowerShell or suspect ghost MSI entries	Can bypass UI restrictions and be automated—but depends on proper registration
Revo/Manual Cleanup	🔴 Avoid unless something broke again	Risks leaving behind damaged install metadata (as we’ve seen)

clean registry + forced overwrite (you may have tried this already)
Open regedit, search for: DisplayName = “NitroSense” Or keys under: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Delete any entries that match NitroSense with: InstallLocation pointing to empty or broken paths
UninstallString that no longer resolves

Then install NitroSense again from Acer support site—with luck, it will now install cleanly and overwrite the ghost reference.