ACER SPIN 3 SP313-51N-548H TOUCHSCREEN NOT WORKING

goldheana2
goldheana2 Member Posts: 2 New User

Hello, I have an issue with my laptop touchscreen, after an update, it is not working. I've been looking for info in here. i saw a lot of similar problem but still can't get anything right. and lately i found a problem like this

Screenshot (604).png Screenshot (605).png Screenshot (606).png

can anyone help me please…

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,517 Trailblazer

    Hi, if you upgraded to Windows11 24H2: Several users on both the Acer Community and Microsoft forums have reported that after updating to 24H2, the HID-compliant touchscreen either disappears from Device Manager or shows as “device not started.” Even rolling back drivers or reinstalling them doesn’t always help. You can try to reinstall Windows using the Windows Update recovery option in W11 24H2:

    recovery method.jpg Recovery options2.jpg

    Alternatively you can try uninstalling all the HID compliant Touchscreen devices in Device Manager and just reboot, Windows11 will reinstall a generic Microsoft driver.