How can I make the backlight on my Acer Predator Helios Neo 18 work properly?

oleksandr_kulish
oleksandr_kulish Member Posts: 2 New User

The backlight on my Acer Predator Helios Neo 18 is not working properly.
A few hours after purchasing the laptop, I noticed that the backlight changed to a solid blue color, even though I had previously set it to the "wave" effect.
In the Predator Sense software, I can’t change the effect — the laptop doesn’t respond, and the backlight remains blue all the time.

The issue can be temporarily resolved by disabling Windows Fast Startup and unplugging the power cable from the laptop, but this is very inconvenient. I have to disconnect the cable before turning the laptop on, wait for it to boot, and then plug the cable back in just to get everything working properly.

Both Windows 11 and Predator Sense are up to date.

Could you please let me know if there is any other way to fix this issue?

Answers