Task Manager shows 91% RAM usage on Helios 16, but only 5GB in use, what's going on?

COKEDUDE
COKEDUDE Member Posts: 7

Tinkerer

edited June 25 in Predator Laptops

I have a Acer Predator Helios 16. I have 16 GB of memory.

https://pixhost.to/show/6749/615240486_memory_specs.jpg

[url=https://pixhost.to/show/6749/615240486_memory_specs.jpg][img]https://t1.pixhost.to/thumbs/6749/615240486_memory_specs.jpg[/img][/url]

<a href="https://pixhost.to/show/6749/615240486_memory_specs.jpg"><img src="https://t1.pixhost.to/thumbs/6749/615240486_memory_specs.jpg" alt="memory_specs.jpg" border="0"/></a>

I am only using a little over 5 GB of memory. My task manager thinks I using 91% of my memory so that does not make sense. My computer keeps freezing because of the memory issues. Does anyone know why this is happening? Is there a way to fix this?

https://pixhost.to/show/6750/615241730_task_manager_information_of_memory.jpg

[url=https://pixhost.to/show/6750/615241730_task_manager_information_of_memory.jpg][img]https://t1.pixhost.to/thumbs/6750/615241730_task_manager_information_of_memory.jpg[/img][/url]

<a href="https://pixhost.to/show/6750/615241730_task_manager_information_of_memory.jpg"><img src="https://t1.pixhost.to/thumbs/6750/615241730_task_manager_information_of_memory.jpg" alt="task_manager_information_of_memory.jpg" border="0"/></a>

[Edited the thread to add issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,473 Trailblazer
    edited June 25

    Hi, your Windows11 version is 2 years old, first check your BIOS version if that is 1.16 dated 2023/12/15 and then upgrade Windows11 to version 24H2. after the upgrade run (paste) these 2 commands as Administrator: Dism.exe /online /cleanup-image /restorehealth and press Enter, this can take up to 30 minutes to complete, just wait. The next command is the System File Checker: FSC /scannow and press Enter, this either ends with "Found corrupted files that were repaired" or "….did not find any integrity violations" repeat the SFC command till you see the latter.