[PH16-71] Acer Software Component 1.2.107.14 breaks the keyboard backlight

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Answers

  • NoThanksPal
    NoThanksPal Member Posts: 4 New User

    Yes, it does look like Windows Update stops offering the update to you once it's been rolled back, so disregard my link about hiding the update.

  • ihorshein
    ihorshein Member Posts: 9

    Tinkerer

    Unbelievable, a new version of PredatorSense has been released with a newer driver 1.2.107.16

    image.png

    However, the problem is still not solved)))

  • Ugly
    Ugly Member Posts: 32 Die Hard WiFi Icon

    Have you tried looking in task manager for the acer lighting service. It may be stopped following the updates. Try re starting the service

  • CaNN
    CaNN Member Posts: 13

    Tinkerer

    Is there a place we can contact to report the problem? It would be nice if it was fixed.

  • eGomes
    eGomes Member Posts: 5,902 Guru

    @CaNN,

    You try can contact Acer Support through one of their official channels:

    https://www.acer.com/us-en/support/contact-acer/contact-acer.html

    It's time to say "goodbye" to the Acer Community. I'll be ending my participation soon. Thank you all! 👋😉
  • CaNN
    CaNN Member Posts: 13

    Tinkerer

    @eGomes

    I wrote to the responsible service in my country to inform them. They said you need to send the computer to the service.

  • eGomes
    eGomes Member Posts: 5,902 Guru
    edited June 22

    It's obvious that your laptop isn't the problem!

    And yes, because of the "bug-ridden" and "unsupported" software developed by ULIC Tek Inc.

    It's time to say "goodbye" to the Acer Community. I'll be ending my participation soon. Thank you all! 👋😉