PH18-73 RAM Speed only 4400, tried different slots or just using one stick and it's always 4400.

mikeyjames
mikeyjames Member Posts: 58 Devotee WiFi Icon
edited June 10 in Predator Laptops

Hey All

Just wondering if anyone else has an issue with the P18-73 RAM speed. I have the RTX 5080 model with 64GB DDR5 RAM and it runs at 4400 MT/s. I have tried different slots or just using one stick and it's always 4400.

Acer's own press release states up to 196GB RAM at 6400 MT/s -

Answers

  • mikeyjames
    mikeyjames Member Posts: 58 Devotee WiFi Icon
    edited June 10

    For some reason the site decided I was finshed and edit isn't working, so I'll start again.

    Hey All

    Just wondering if anyone else has an issue with the P18-73 RAM speed. I have the RTX 5080 model with 64GB DDR5 RAM and it runs at 4400 MT/s. I have tried different slots or just using one stick and it's always 4400.

    Acer's own press release states up to 196GB RAM at 6400 MT/s - See specs for the Helios 18 AI in the link below

    Predator Helios AI Laptops with New Intel Core Ultra Processors and NVIDIA GeForce RTX 50 Series — Acer Community

    I have a two-year-old PH18-71 which has 5600 MT/s DDR5 RAM installed and it runs at 5600 MT/s with 32GB and 5200 MT/s with 64GB, so why would Acer go backwards with RAM speed with a model two generations later? It's baffling.

    The RAM installed in my PH18-73 is only 5600 MT/s which I find annoying to begin with, having been lied to in the press release👺. Did Acer decide to save a few bucks last minute?

    It really is completely baffling with they would upgrade the CPU, Graphics Card, and NVMe to PCIe 5.0, btu then go backwards wth the RAM.

    Any information would be much appreciated.

    Cheers
    Mick

  • Qosmio
    Qosmio Member Posts: 13

    Tinkerer

    Hello Mick!

    I got the same laptop 2 days ago, and i have a same problem like you. Memory only runs at 4400 Mhz. The bios also shows the same speed. Please if somebody knows the solution, let us know.

    Thank you.

    Kornel

  • eGomes
    eGomes Member Posts: 5,766 Guru

    Hi,

    I believe that's possible that future firmware updates for Predator PH18-73 may improve compatibility and stability DDR5 at higher speeds.

    Current firmware version is 1.08 (2025/05/29):

    https://www.acer.com/us-en/support/product-support/Predator_PH18-73/downloads?suggest=PH18-73;0

  • StevenGen
    StevenGen ACE Posts: 14,600 Trailblazer
    edited June 15

    The new Predator Helios PH18-73 is fitted with the new Intel® Core™ Ultra 9 Processors like the 275HK cpu which determines the max memory capacity and the memory speed, which the Intel design for the Intel Core Ultra 9 cpu's is memory speed is up to DDR5-6400 MT/s and max capacity is 256GB for this cpu, but Acer must have limited it to 196GB and at this point in time to DDR5-4400MT/s speed..

    You need to wait until Acer releases future bios updates for the memory speed to be increased to its max deigned speed, be aware that Acer might not allow your PH18-73 mainboard through its bios to reach this high speed like 6400MT/s like they have done to the memory capacity limiting it to 196GB max.

    make sure that you install the last bios version 1.08 for your PH18-73 laptop, which also fixes the [Nvidia GPU only] display mode issue, and wait for the next bios update that Acer has for your PH18-73 model, as it could change and allows a higher memory speed, so make sure that you update every bios update from now on to your laptop. Good luck and hope this helps you out further.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • mikeyjames
    mikeyjames Member Posts: 58 Devotee WiFi Icon

    Hi Kornel

    I really hope they fix this. It is ridiculous that I have a PH18 from two generations ago with faster RAM speeds.

    Cheers

    Mick

  • mikeyjames
    mikeyjames Member Posts: 58 Devotee WiFi Icon
    edited June 20

    Hi Steven

    I'm currently running the 1.08 firmware. I really hope this issue is fixed. As I said when replying to @Qosmio, it is ridiculous that I have a PH18 from two generations ago with better RAM speed. I also find it disgusting that Acer would promise 6400MT/s on their press release and give us 4400MT/s. I only recently noticed on my box the specs say 5600MT/s, which is what the RAM is actually specced at. So, I guess 6400MT/s is never going to happen.

    If a couple of months go by and we don't get at least 5600MT/s I will be asking for a refund due to false advertising. I've had a Helios 500, Helios 700, and PH18-71 before my current laptop. I've generally been happy but if this false advertising isn't properly addressed, this will be the last Acer I buy.

    I think if everyone who owns this laptop started contacting Acer and requesting a refund based on false advertising, they might become motivated to address the issue.

    Cheers

    Mick

  • StevenGen
    StevenGen ACE Posts: 14,600 Trailblazer

    I do understand your frustrations, all you have to do is wait, as its very strange for acer to advertise the ram speed at the cpu's specs of 6400MT/s and the PH18 has 4400MT/s speed, as the ram speed should match the Intel cpu specs at DDr5-6400MT/s. Be patient as Acer will fix this issue.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍