Trackpad dead after inactivity, only external mouse works in Acer Travel mate

apllep
apllep Member Posts: 1 Newbie
edited May 7 in TravelMate and Extensa

I have tried everything from resetting the bios to its default and even uninstalling the 12C or something driver. I have tried using the Fn+f7 function but nothing works. Right now only the external mouse works and the trackpad is basically useless. Before this happened the trackpad was working just fine and well I didn't make any apparent changes to the laptop either. Its just that the laptop had been unused and uncharged for almost a month because of a broken charger. But after charging it, everything was normal for a few days and suddenly the trackpad isn't working. I have also downloaded the drivers and even reset my entire computer. Nothing is working. Do i need to open it up or soothing?

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,607 Trailblazer
    edited May 7

    Hi, what is your TravelMate model like TMP214-XX and what Windows version do you have? Uninstall the 12C HID device in Device Manager-Human Interface Devices and just reboot, Windows11 will reinstall the Precision device (12C HID) but I am not sure if Windows10 will still update drivers as Microsoft has stopped W10 support. Alternatively restore the system 1 month back (in System Protection, picture) when your trackpad was still working, type Create a restore point in Search and click on System Restore followed by a date:

    System restore.jpg
  • ShinigamiSoul
    ShinigamiSoul Member Posts: 10

    Tinkerer

    Have u tried looking in the main tab of ur bios like in the main tab press CTRL + S twice which shows 2 more options one of them is touchpad maybe that can fix ur problem tho dont interfere with it untill ur sure that its not on 12C.