New NitroSense version is broken and won't install correctly. Model number ANV15 51 789j.

CarlTheSkunk
CarlTheSkunk Member Posts: 15 Troubleshooter
edited June 4 in Nitro Gaming

When Nitrosense updates it asks me to click ok and wait for the admin panel. I click yes and wait and then it spits out an error. I tried to manually install it myself but it says a newer version of the Prerequisites is installed. I can't figure out how to uninstall the Prerequisites.

My laptop model is a ANV15 51 789j.

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,078 Trailblazer
    https://community.acer.com/en/discussion/725443/new-nitrosense-version-is-broken-and-wont-install-correctly

    Hi, see this post:

    https://community.acer.com/en/discussion/725442/my-nitro-sense-error-anv15-51
  • CarlTheSkunk
    CarlTheSkunk Member Posts: 15 Troubleshooter

    I already tried uninstalling it, It keeps saying a newer version of the prerequisites/config is installed and i dont know where or how to delete it

    image.png
  • eGomes
    eGomes Member Posts: 5,561 Guru

    @CarlTheSkunk,

    Try run NitroSense installer as Administrator mode.

  • CarlTheSkunk
    CarlTheSkunk Member Posts: 15 Troubleshooter

    Same result.

  • eGomes
    eGomes Member Posts: 5,561 Guru
    edited June 4

    Try run .appxbundle file located in the "UWP" folder.

  • CarlTheSkunk
    CarlTheSkunk Member Posts: 15 Troubleshooter

    there isnt a .appxbundle

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 5,042 Pathfinder
    https://community.acer.com/en/discussion/comment/1342969#Comment_1342969

    Try to uninstall the NitroSense config first

    image.png
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • CarlTheSkunk
    CarlTheSkunk Member Posts: 15 Troubleshooter

    @AnhEZ28

    image.png

    I do not see that listed.

  • Axxo
    Axxo Member, Ally Posts: 1,830

    Try this if your Nitro Sense doesn't open for you:

    1. Download the latest Nitro Sense from the Acer website using your model or S/number.

    2. Go to the installation folder and install from setup. When you finish the installation, go to the Nitro 3.1 folder and open the APPXBUNDLE FILE. Tap Reinstall and Launch.

    4. If that doesn't work for you and you see the Nitro Sense logo and then it disappears after you hit launch, go to the Windows taskbar and then tab details and right-click NitroSense.exe, then tab properties, and then in the General section you will see NitroSense.exe Location. Go to that destination on your laptop, and you will see this destination.

    (C:\Program Files\WindowsApps……….) So in order to see the WindowsApps folder, you will have to show hidden files on the File Explorer, and then you will see WindowsApps. After that, go open that WindowsApps folder. If it asks, You need permission to open that folder, you need to take full control of that folder. When you finish taking control, open it, and you will see a bunch of folders. All you need to do is search a folder name like this (AcerIncorporated.NitroSenseV31_3.1.3052.0_x64__48frkmn4z8a w4).

    Open that folder and then open the Win32 folder, and you will see the nitrosense exe. Right-click the app and go to properties and the compatibility, and set it as administrator. Apply and then send it to your desktop as a shortcut. Don't open it yet.

    4. Go back to Program Files and open Acer, then Nitro Sense Service, and you will see some apps starting PS Letter Open them As administrator, these 4 files – PSAdminAgent, PSAgent, PSLauncher, and PSSv.

    5. Then go to the seach bar and go to the services and check if prdetor sense is set to Automatic and Running.

    6. Finally go to Desktop and open the Nitrosense shortcut; it should work and open without a problem.

    * Just remember to only open Nitrosense on the desktop shortcut you set, not anywhere else, not even the Big N button on the keyboard and not the the on search bar , and if you open it from those options, remember to end the Nitrosense task from the taskbar and then open the desktop shortcut again, because that's the only way it opens for me.

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