Predator300 ph315-52 issue with Intel graphics card. Device crashes when its in idle

Haithamsaif99
Haithamsaif99 Member Posts: 4 New User
edited June 5 in Predator Laptops
This discussion was created from comments split from: How do i enable tpm 2.0 in Helios 300 (Predator PH315-52)?.

Answers

  • Haithamsaif99
    Haithamsaif99 Member Posts: 4 New User

    Hello guys,

    I tried to enable tpm on my laptop

    Acer Predator Helios 300 ph315-52

    I used the tool that someone here mentioned it (AcerTPMEnablingTool_V10)

    my laptop stop working at the beginning I changed the windows now everything is alright except my Intel graphics card is not working, everytime i install its drivers it crash causing weird colors on screen.

    plus if there is load on the graphics card it will not crash but if its idle it crash the whole pc 😕

    Need help please.

    Thanks in advance,

    IMG_20250530_121736.jpg
  • camila89
    camila89 Member Posts: 44 Enthusiast WiFi Icon

    Devices crash due to insufficient RAM, too many background programs, and outdated device drivers. To fix this, you can simply restart in safe mode. Close all the unwanted programs and, most importantly, update your graphics card drivers. Also update your BIOS.

  • Haithamsaif99
    Haithamsaif99 Member Posts: 4 New User

    hello there,

    I already did install new windows and i got the drivers from acer website and still same problem, i checked the headwear parts and everything works perfectly even when im checking the graphics card it works perfectly but once it goes idle it crash immediately i tried every possible solution and nothing works):

  • Axxo
    Axxo Member, Ally Posts: 1,860

    If your Predator 300 laptop crashes while idling, it could be due to several reasons, including software issues, driver problems, hardware issues, or even overheating. Here's a breakdown of troubleshooting steps you can take:

    1. Software and Driver Issues:
      Check for Updates:
      Ensure your Windows operating system and all device drivers (especially graphics drivers) are up-to-date. You can check for updates through Windows Update and download the latest drivers from Acer's website or the manufacturer of your components (e.g., NVIDIA, AMD).
      Uninstall and Reinstall Drivers:
      If you suspect corrupted drivers, try uninstalling the current graphics driver using a utility like Display Driver Uninstaller (DDU) and then reinstalling the latest driver.
      Check for Conflicts:
      Sometimes, conflicting software can cause crashes. Try booting into Safe Mode to see if the issue persists. If it doesn't, the problem is likely with a third-party program or software.
    2. Hardware Issues:
      Overheating:
      Monitor your laptop's temperature. If it's consistently getting too hot, it could be causing crashes, especially when idling. Clean the laptop's vents, ensure proper ventilation, and consider upgrading your cooling system.
      Hardware Failures:
      If the issue persists after trying software solutions, there might be a hardware problem, like a failing RAM module or hard drive. You can try running memory diagnostics using Windows Memory Diagnostic or other tools.
    3. Other Troubleshooting Steps:
      Check System Logs:
      Windows Event Viewer can provide more information about why the laptop is crashing. Look for error logs that might indicate the cause.
      Factory Reset:
      As a last resort, you can try performing a factory reset on your laptop. This will erase all data but can help identify if the issue is software-related.
    4. Specifics for Predator Helios 300:
      Predator Sense:
      Some users have reported issues with Predator Sense software. If you're using it, try disabling or uninstalling it to see if that resolves the problem.
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  • Haithamsaif99
    Haithamsaif99 Member Posts: 4 New User

    hello again,

    I already did all that and still the same, i think this problem starts when i activate the tpm using framware program i mentioned it up, so maybe if there is a way to reinstall the bios cuz tpm was not there in the options and after i used this tool it appears.

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