Can't find DTS X ultra by mistake, how to reinstall on Helios Neo 16 2023?

JoshuaSawian
JoshuaSawian Member Posts: 8

Tinkerer

edited May 21 in Predator Laptops

Accidentally uninstalled DTS X ultra application on my Acer Predator Helios neo 16 2023, I can't find the application in the Acer driver page.

Answers

  • Joe9844
    Joe9844 Member Posts: 602 Seasoned Specialist WiFi Icon

    Just reinstall your acer realtek audio driver by using the setup.exe or cmd command script. It will "buy" you the app. Then run Microsoft Store to pull the app.

  • JoshuaSawian
    JoshuaSawian Member Posts: 8

    Tinkerer

    could you be more specific?

  • Sharanji
    Sharanji ACE Posts: 5,251 Pathfinder
    edited May 21

    @JoshuaSawian

    Completely uninstall the Current Audio Driver
    Open Device Manager, Press Windows + X and select Device Manager. Expand the section “Sound, video and game controllers.” Right-click on Realtek Audio. Select Uninstall device. Check the Delete Option, In the uninstall dialog box, check the box for “Delete the driver software for this device.” Click Uninstall. Repeat if Necessary. If there are other entries like "DTS Audio Effects Component", uninstall them too.
    Restart Your PC, Restart to fully remove the driver from memory.

    Reinstall the Correct Audio Driver with DTS:X Ultra support. Predator PHN16-71 downloads
    Run the installer and follow the prompts. Restart your PC.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Joe9844
    Joe9844 Member Posts: 602 Seasoned Specialist WiFi Icon
    edited May 27

    [Content Removed] people to uninstall/delete stuff and expect windows to magically reinstall stuff for them that caused OP's problem.

    Microsoft created a function called driver roll back.

    s1.png

    [Edited the content to hide sensitive information]

  • StevenGen
    StevenGen ACE Posts: 14,313 Trailblazer

    You don't need DTS X , use the excellent sound enhancer called FxSound as its got lots of music pre sets and is a better sound equaliser, enhancer and does all that DTS X does and its free. Btw, I'm using this on my Nitro 5 and my Predator Neo PHN16-71 laptop and it work great. Good luck and hope this give you other options.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Joe9844
    Joe9844 Member Posts: 602 Seasoned Specialist WiFi Icon
    edited May 27

    Another COMPLETELY WRONG advice.

    [Content Removed]

    It is the SAME question. People ask that they deleted Realtek Audio Console and now they can't find it in the Microsoft Store. Substitute that question with "DTS X Ultra" app.

    The answer is the SAME. Install your Acer Realtek audio driver with the installer exe (setup.exe) or cmd script. By installing using the installer exe, you "bought" the app automatically. Then run Microsoft Store and it will be bought for you already and waiting for you to download/install.

    Intel gave this SAME advice to their DCH driver (which applies equally to Realtek audio drivers).

    https://www.intel.com/content/www/us/en/support/articles/000058298/graphics.html

    [Edited the content to hide sensitive information]

  • JoshuaSawian
    JoshuaSawian Member Posts: 8

    Tinkerer

    To be fair @Joe9844 your solution didn't seem to work either, the dedicated DTS drivers were at the bottom of the drivers page i didn't notice the "load more" option when I scrolled down, there were three folders with three respective setups/BAT files had to run each individual one and eventually the setup to the DTS X ultra application was in one of those three files

  • Joe9844
    Joe9844 Member Posts: 602 Seasoned Specialist WiFi Icon

    Your acer realtek audio driver already has those bits. The separate download file is for people who don't have Microsoft Store enabled.

    s1.png s2.png
  • JoshuaSawian
    JoshuaSawian Member Posts: 8

    Tinkerer

    @Joe9844 

    I've gone through all of the available Realtek drivers for the Predator Helios neo 16 2023, none of them had the thirdparty folder like you stated contains the DTS x ultra application setup

    Screenshot 2025-05-27 030227.png

    This folder did

    Screenshot 2025-05-27 025932.png
  • StevenGen
    StevenGen ACE Posts: 14,313 Trailblazer
    edited May 27

    Hey Joe9844, [Content Removed] and their answers please, as I'm giving my advise like you are, as every advise that is given is a solution to a problem which community members could benefit from.

    Also, I've never used the included Win-11 DTS X app as it does nothing to the sound that I listen to, as I listen to allot of smooth jazz, jazz and blues with a high end pair of headphones like the Sennheiser Momentum 4 and DTS X does nothing and its NOT like FXSound that enhances the sound and has many types of music types of presets.

    Also, I'm entitled to give my personal advise about software that I use and know quite allot about on the exact Predator Neo PHN16-71 laptop that the initial question was asked and that community members can use instead of the DTS X app. Joe9844 be nicer as it doesn't cost anything and its FREE😁, thank you!

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

    [Edited the content to hide sensitive information]

  • Joe9844
    Joe9844 Member Posts: 602 Seasoned Specialist WiFi Icon
    edited May 27

    I got the driver from here.

    https://www.acer.com/ca-en/support/product-support/PHN16-72/downloads?suggest=helios_neo%2016;4

    They didn't ask you for your OPINION about which EQ is better. They asked you how to fix things.

  • Joe9844
    Joe9844 Member Posts: 602 Seasoned Specialist WiFi Icon
    edited May 27

    EVERY SINGLE computer company will give you the SAME answer - your driver configuration app will be downloaded AUTOMATICALLY once your DCH driver is installed properly. It applies to ALL DCH drivers — nvidia graphics driver, synaptics touchpad driver, realtek audio driver…

    s1.png

    What are DCH drivers and why do you need to know about them? | Dell Canada

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    General Information about Windows* DCH Drivers for Intel® Graphics

    For gigabyte motherboards, the nahimic app should install once you install the realtek audio driver. So for these gigabyte motherboards, it's realtek audio console app + nahimic app. For the OP, it's realtek audio console app + dts app.

    ONLY when you have problems and can't find the nahimic app, then and only then gigabyte asked you to download/install the nahimic app separately. Notice that they didn't tell everyone to go and download the nahimic installation file — because it is not needed 99% of the time when you properly install the realtek audio driver.

    Why my device can't find Nahimic APP - GIGABYTE Global

  • JoshuaSawian
    JoshuaSawian Member Posts: 8

    Tinkerer

    @Joe9844 any other way i can correspond with you, discord maybe? my 13700 HX is underperforming and i don't know what to make of it